Melissa Kelley Email and Phone Number
With over 20 years of experience in logistics, supply chain management, and client services, I am a seasoned professional adept at optimizing operations and driving efficiency. My career spans diverse roles, including leading logistics teams at Atlas Coffee Importers, where I managed the importation and distribution of 12.5 million pounds of green coffee annually and spearheaded the implementation of advanced digital tracking systems. My experience extends to managing vendor relationships, improving process efficiencies, and overseeing international and domestic logistics operations.At Jones Soda Co., I successfully managed logistics programs and office relocations, resolved complex shipment issues, and supported sales teams with client deliveries and special projects. My earlier roles at Coldwater Creek and As Soon As Possible, Inc. honed my skills in customer care, staff management, and project coordination, demonstrating my ability to enhance customer satisfaction and streamline operations.I am recognized for my strategic thinking, problem-solving capabilities, and collaborative approach, consistently delivering high-quality results and driving continuous improvement across all facets of logistics and client management.
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Supply Chain And Logistics SpecialistCurran & Sisalcarpet.ComSeattle, Wa, Us -
Head Of LogisticsAtlas Coffee Importers Oct 2020 - Dec 2023Seattle, Washington, United States• Directed inbound and outbound logistics teams, overseeing the importation, receipt, warehousing, and distribution of 12.5M pounds of green coffee annually.• Implemented and optimized processes, key metrics, and compliance measures as a subject matter expert.• Managed inventory processes including physical transfers, blends, tolls, and reconciliations.• Fostered and maintained relationships with international and domestic vendors, negotiating rates and services, and managing invoicing and reporting.• Led global collaboration initiatives with Gruppe member colleagues.• Contributed to the implementation of a digital tracking and document transfer blockchain platform and ERP software. -
Manager Of Customer Service And LogisticsAtlas Coffee Importers May 2016 - Oct 2020Seattle, Washington, United States• Oversaw green coffee importation, warehousing, inventory management, and order processing, ensuring timely delivery to clients.• Managed vendor relationships, including rate negotiations and invoice reviews.• Supervised a team of five, ensuring exemplary levels of client care and service.• Developed and documented departmental processes to enhance efficiency.• Navigated the transition from an independent importer to a member of a multinational green coffee service group. -
Logistics Analyst - InboundAtlas Coffee Importers, Llc Jun 2015 - Aug 2016Seattle, Washington, United States• Coordinated green coffee importation with exporters, freight, customs brokers, and warehouses., both directly and through counter-party agencies.• Monitored freight status to identify and resolve issues, reviewing and processing necessary documentation.• Completed inventory-related projects including transfers, work orders, sampling, periodic system and physical reconciliations, and handled vendor bill accuracy. -
Logistics Analyst - OutboundAtlas Coffee Importers, Llc Mar 2013 - Jun 2015Seattle, Washington, United States• Managed delivery logistics for green coffee to domestic and international clients.• Prepared delivery orders, sourced freight, resolved transit issues and handled freight claims.• Conducted transfers, requested samples, coordinated returns, issued work orders, and processed vendor invoices for multiple third-party facilities. • Maintained databases for client preferences and vendor tariffs, and managed service interruption calendars. -
Logistics ManagerJones Soda Co. Mar 2012 - Mar 2013Seattle, Washington, United States• Led logistics operations for finished goods delivery across North America, managing shipment tracking, customs issues, freight claims, and invoicing.• Conducted quarterly RFPs for transportation • Managed annual client gift creation and distribution. -
Facilities ManagerJones Soda Co. 2011 - 2013Seattle, Washington, United States• Oversaw sourcing and management of cleaning and maintenance services.• Managed office relocation, including site selection, lease negotiations, and coordination with architects, contractors, and movers. -
Customer Service Coordinator: National, International, And Midwest/East Coast Dsd AccountsJones Soda Co. Mar 2005 - Jul 2012Seattle, Washington, United States• Supported sales teams by coordinating deliveries for national and international clients. • Acted as primary contact for high-profile clients such as Starbucks, Barnes & Noble, and Panera, and participated in their annual vendor shows. • Collaborate with Marketing and Operations teams on special projects and client gifts. -
Assistant Store ManagerColdwater Creek 2002 - 2004Seattle, Washington, United States• Managed up to 40 retail staff and organized business-generating events for the flagship location, resulting in increased sales and improved customer satisfaction.• Organized training processes to optimize team efficiency. Trained new store staff on client care and financial transaction procedures. Developed a retail-wide Procedure Manual and contributed to a sales training video. -
Customer Care Team LeadColdwater Creek 2001 - 2002Seattle, Washington, United States• Supervised retail sales staff, conducted training, scheduled staff, and completed performance reviews. • Assisted clients and received high praise in secret shopper reports.• Organized and presented customer outreach events, coordinated bus trips for clients, and created lunchtime workshops in-store for clients. -
Customer Care AssociateColdwater Creek 2000 - 2001Seattle, Washington, United StatesProvided exceptional customer service, managed multiple clients simultaneously, and completed transactions with accuracy. -
Account CoordinatorAs Soon As Possible, Inc. 1999 - 2000Minneapolis, Minnesota, United States• Coordinated printing orders and communicated with clients, sales, and production departments including digital photography, scanning, prepress, digital offset, direct-to-plate, large format, and bindery.• Managed multiple projects, and communicated solutions for production issues. • Created an archive of project samples, enhancing efficiency for repeat clients.
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Project Coordinator, Large Format DepartmentAs Soon As Possible, Inc. 1997 - 1999Minneapolis, Minnesota, United StatesScheduled and coordinated large format graphics projects, maintained quality standards and handled departmental billing.
Melissa Kelley Education Details
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Design, Art History, Liberal Arts -
Robbinsdale Armstrong High SchoolAp And General Studies
Frequently Asked Questions about Melissa Kelley
What company does Melissa Kelley work for?
Melissa Kelley works for Curran & Sisalcarpet.com
What is Melissa Kelley's role at the current company?
Melissa Kelley's current role is Supply Chain and Logistics Specialist.
What schools did Melissa Kelley attend?
Melissa Kelley attended University Of Minnesota, Robbinsdale Armstrong High School.
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