Melissa K. Email & Phone Number

Burrillville, RI, US

• Lead and manage the Employment Authorization, Background/Drug Screening, I-9 Compliance, Relocation, and Onboarding programs, ensuring efficiency, compliance, and a seamless candidate experience.
• Provide strategic oversight for key HR services, including background checks, drug screening, I-9 compliance, and immigration services.
• Spearhead the implementation of new technologies (Workday, Paradox Chatbots, RPA bots, ServiceNow) to enhance talent acquisition and onboarding processes.
• Drive continuous improvement initiatives to streamline workflows and improve candidate experience while ensuring compliance with federal and state regulations.
• Collaborate with stakeholders across HR, legal, and IT to develop and refine policies and processes.
• Lead a high-performing team, fostering an inclusive and engaging work environment; mentor and develop staff through coaching and succession planning.

Cumberland, Rhode Island, United States

• Led automation and HR technology initiatives, driving process efficiencies through Robotic Process Automation (RPA) and data analytics.
• Managed the RPA team, automating repetitive HR tasks to improve efficiency and reduce manual workloads.
• Collaborated with cross-functional teams to identify opportunities for process optimization, implementing robotic solutions for key HR functions.
• Led the data analytics team to provide actionable insights into HR metrics, enhancing decision-making and reporting capabilities using Tableau.
• Presented data findings, project progress, and results to executive leadership, influencing strategic business decisions.
• Designed and executed strategies to improve the candidate experience and streamline the hiring process, aligning HR operations with broader business goals.

Rhode Island

• Managed operations for a high-volume pharmacy contact center, driving quality, compliance, and performance improvements.
• Oversaw a team of leaders supporting 100+ pharmacists and technicians, ensuring compliance with regulatory standards and service delivery goals.
• Led performance management initiatives, improving team efficiency and meeting key metrics for call center operations.
• Developed and delivered training programs, fostering continuous improvement and skill development among staff.
• Managed employee relations and addressed escalations, providing guidance on compliance, investigations, and conflict resolution.
• Collaborated with enterprise-level stakeholders to support pharmacy programs and initiatives.

Rhode Island

CMS grant position that provided support to families challenged with a newborn in the neonatal intensive care unit. Advocated for family's basic needs (food/shelter/mental health), infant care educator, attended medical rounds, completed post partum assessments, and database developer. Managed Family Resource Specialists team.

Rhode Island

• Directed technical support operations for home infusion pharmacy services, ensuring system functionality and performance.
• Led the execution of software updates, system enhancements, and bug remediation for pharmacy systems.
• Developed operational strategies for the contact center, including talent acquisition, volume forecasting, and performance goals.
• Created and implemented training programs to enhance agent response quality and first-call resolution rates.
• Managed HR responsibilities, including hiring, terminations, performance reviews, and counseling.

Rhode Island

Managed pharmacy, front store, repairs and human resource call centers. responsible for daily management of center, implementations of new services, staffing, training and workforce management.

Taunton, Massachusetts

Managed technical services division for electronic documentation distribution company.

Canton, Massachusetts

Managed 250 seat corporate support call center operations servicing software and hardware technical support needs for over 100 corporations.

Mba, Business Administration And Management, General, 4.0

Project Manager for cohort consulting project

Bachelor Of Science (Bs), Business Administration And Management, General