Mandy Kampen Email & Phone Number

Peoria, Il

Peoria, Il

The Village On University, Peoria Il

Royal Highlander Mhc Peoria, Il

• Determined and created needed staff positions. Developed job descriptions, interviewed, hired, evaluated, and managed multiple staff positions, as well as potential third party hires. Managed scheduling, delegation, evaluation, and training for current staff positions.• Managed multi-level inventory progression, including regular prioritization for staff, extensive coordination with various third party companies; maintained insurance records, created project profiles, obtained bids, and negotiated contracts. • Created online and print marketing campaign and ads, including design, social media, and determining market values.• Processed and evaluated various data streams, determining business strategies based on ongoing results. This included marketing goals, collections reports, determining potential promotional avenues to generate prospects, and projecting long-term needs.• Executed all stages of sales process: responding to leads, showing properties, addressing questions and potential obstacles, application processing to determine eligibility, scheduling and completing all necessary documentation for closing.• Relationship management through major changes of property ownership transition. Developed and executed several stages of transition in order to create a welcoming and informing atmosphere with current clients while building strong relationships with new. • Constant written and verbal communication with prospects, staff, vendors, clientele, corporate employees, and owners. Developed all written communication with clients, including documents used in legal situations.• Created processes and procedures for all aspects of community management, including consolidating information streams and priorities into clear, repeatable business functions.• In one year have seen a 9% increase in total clientele, a 21% decrease in delinquent accounts, three staff additions, and significant community improvement.

Peoria, Il

● Company won Peoria Journal Star’s #1 place to live award for 2015.● Independently managed all aspects of residential leasing department. This included: processing initial online application submissions, income verification, credit report requests and evaluation, scheduling and executing property showings in person and remotely, communicating approval, scheduling move-in appointments, preparing loan documents, and creating new tenant accounts. These processes required proficient use of Google applications (Docs, Sheets, Gmail, and scheduling via Calendar), Buildium’s property management software system, internet phone system, Microsoft Word, and Skype.● Managed four high priority state-regulated escrow accounts. This process involved: processing and tracking physical deposit funds via extensive creation of a Google sheets system, reconciling activity with Buildium software tracking, and balancing both systems to monthly bank statements. Passed regular audits with several compliance organizations.● Extensive daily verbal and written communication with potential and current clients and company ownership through Gmail and messaging systems.● Marketed via social media and online presence, hosted events, ran promotions, and conducted online review research. ● Managed multiple vendor schedules, evaluations, and determined necessary contract changes or eliminations. ● Performed comparative analysis against local competitors using Buildium reports.● Collaborated to develop and implement organization’s daily and long-term procedures. ● Trained new employees on company and position processes and procedures.

● Performed training of new employees, including evaluation and recommendation.● Created training and procedure materials for multiple departments.● Served as main back-up for office supervisor.● Collaborated with company leadership to develop and initiate school educational program.● Performed short-term research projects for HR and marketing departments.● Regular job duties included: customer relationship development; knowledge of and compliance with complex industry regulations; management of multiple projects and promotions simultaneously; networking inter-departmentally for problem-solving.

Peoria, Il

● Collaborated in strategic organizational and department planning, forecasting, goal-setting, and evaluation.● Recruited, trained, and provided ongoing support to volunteers.● Created and presented adult education material to groups of 5-200 members.● Collaborated with organizational heads to create and lead summer internship program which included curriculum development, organization-wide networking, coaching, and personal development.

Master’S Degree, Organizational Leadership, 3.85 Gpa

My MA program focused on healthy organizational culture, servant leadership, mentoring, business ethics, and various aspects business/NFP.

Bachelor’S Degree, Bible And Theology, 3.86 Gpa

My undergraduate program focused heavily on adult education theories and approaches, historical research, critical informational.