Customer service reps are in charge of the front end. I make sure the front end is running smoothly and answer any questions employees and customers may have.As service desk I deal with many customer issues such as, customer complaints, concerns, and questions. I am responsible for balancing all the cash drawers, doing deposits, audits, loans, and pick ups. I also answer phone calls and direct customers where they need to go.. As a cashier I work directly with the customers and I am very familiar with a register and customer service.