Experienced Application Subject Matter Expert and Problem Manager with a proven track record in IT Problem Management, IT Infrastructure, IT Applications, and Operations. Innovative leader for Incident and Problem Management, collaborating domestically and internationally. Highly skilled in process and infrastructure analysis, post-incident review, trend analysis, ITIL service management with a focus on stakeholder and supplier management tracking, and managing incidents and problems to a conclusion. A proven leader with skills in IT Service Management, Client Management, and Program Management. Experience working with vendors and 3rd party suppliers to ensure quality service level, providing leadership, planning, and scheduling of all projects and services. Strengths include; Attention to Detail, Verbal and Written Communication, Flexibility, Problem Solving, Multi-Tasking, Time Management, Leadership, Coaching and Management.