Melissa Khan Email & Phone Number

We are excited to announce the launch of Retro Community Management! Our boutique property management style specializes in HOA, Townhome, and Condominium Associations. Our approach is built on a Reliable, Responsive, and Respectful Relationship with our clients, ensuring exceptional service for your community. With over 20 years of experience, we have honed our management style to cater to the unique needs of each community. Our extensive knowledge and expertise in community management enable us to provide excellent service, and we offer customized management options that perfectly fit your requirements. We look forward to working with you!

Plano, Tx, Us

Dania Beach, Fl, Us

Downers Grove, Il, Us

Oversee operations, administration, project management for a large portfolio. Responsible for all aspects of the project over its entire life (initiate, plan, execute, control, close). Document detailed agendas, meeting minutes, action items and project plans. Communicate status to all required Board of Directors. Interview, hire, supervise and terminate association employees, when necessary. Negotiate contracts – with board approval. Monitor contract vendors such as landscapers and custodial services. Inspect and maintain comment elements. Handle emergency situations

Arlington Heights, Illinois, Us

Oversee operations, administration, maintenance, and improvement of nine residential projects. Ensure compliance with association regulations through effective communications with Board of Directors. Manage large projects, including budgeting and planning. Supervise vendors; lead and coach team of internal administrative staff. Research and produce reports for the associations.

Managed fifteen associations; supervised managers and staff. Analyzed financial reports and proposed budgets. Provided mentoring and coaching to three managers with portfolios.ACHIEVEMENTS•Established a reputation among associations and residents for well-organized management, outstanding customer service, and effective cost containment.•Commended by management for outstanding relationships with Boards of Directors, members, and staff, meeting deadlines, and supporting other divisions.•Earned award for maintaining the largest portfolio in company.

Coordinated services and finance, and scheduled and tracked all employees in the field. Developed and executed policies, goals, and processes. Planned and carried out marketing efforts; administered Web site. Updated all employees on new events and technology and provided training. Attended seminars about new trends. Created newsletters for all employees on upcoming trends.ACHIEVEMENTSPlanned and managed start-up and incorporation of company.Won new clients through devising and implementing marketing plans and coordinating marketing to all financial institutions, including banks, lenders, and brokers.Boosted collections through developing new policies.

Greet prospects and qualify by covering all criteria.Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Represent the company in a professional manner at all the times.

Master, Business Administration

Bachelor Of Science, Telecommunications Management