I was responsible for creation and delivery of training material for all of UK Retail. Whilst this role covered all aspects of training, my main focus in the last few years was E-Learning creation and Acturis training. This was largely a collaborative environment, one in which I excel. I have worked in various locations around the UK with some of the largest and most prestigious brokers in the country. My key responsibilities in relation to E-Learning creation were:• Subject matter expert • Creation of effective E-Learning content • Designing and producing engaging E-Learning material using Adobe Captivate• Working collaboratively with others at all levels to create their vision• Creation of modules including on-boarding, mentoring, regulatory and system application• Delivering excellent content whilst working to multiple deadlines My key responsibilities in relation to Acturis were:• Subject matter expert • Creation of material from entry level to advanced processes• Delivery of training to colleagues at all levels • Creation of a multi-dimensional support library which includes guides, videos and E-Learning• Continual personal development in relation to new and bespoke functions• Project work in relation to delivery of migration and acquisition training • Creation of bespoke training to satisfy specific business needs • Travel to other sites to deliver training solutions

This role required training management and staff at all levels using various learning techniques. The company is an intermediary for a number of diverse businesses. Consequently, I regularly worked to contractual third party deadlines to achieve the required training outcomes. This involved a collaborative approach to resolve numerous conflicting requirements and priorities to maintain contractual and reputational balance.I redesigned the initial training program, within the requirements of the client’s framework, for a major insurance campaign. I have been responsible for writing and delivering a number of diverse workshops at all staff levels covering soft skills, management training and sales training.I was required to give both group and individual feedback to senior management throughout probation and to maintain records regarding competency, attrition and success rate.

My responsibilities included coaching and development of existing staff whilst working to strict time scales for induction, initial training and deployment of new staff to their managers. I have used a number of development methods, including Personal Development Plans and Performance Management. I introduced a number of new development tools and redesigned the recruitment process for the Bournemouth office. This included, rewriting telephone and face to face interviews, amending the scoring process and organising recruitment days.

I was initially employed as a customer service advisor in medical risk assessment. I was additionally trained for travel claims assessment. This required me to discuss medical history which requires extremely high levels of empathy, confidentiality and professionalism.

I was employed as a front of house receptionist and the hotel management had confidence in my ability to work on my own initiative as I was often the only member of the reception team on duty.

This was a family start up business and I was involved in all aspects including dealing with customers liaising with website designers, printers, suppliers and marketing agencies. It has given me valuable insight into the dedication and hard work needed to create and maintain a successful business.

This was a target driven contact centre environment with both individual and team targets. My main responsibilities were to assist customers changing various policies, engage customers to take up additional services, handling queries and complaints.

I progressed to the level of Duty Manager. On occasions I had sole responsibility for the site. This included managing the hotel, restaurant and bar. This role built on previously gained skills as a manager as well as the daily running of the property. I also had to ensure the hotel was meeting all targets. I completed my NVQ level 2 at this establishment.

I was promoted to Front of House Manager of this establishment and had full responsibility of the site including staff management and training. My duties included stock taking, cash handling, deliveries and ordering as well as writing staff rotas, staff training and ensuring the smooth running and customer enjoyment of the restaurant.