Scheduling free construction estimations from Houzz, Yelp, BuildZoom, Angie's List, email, and referral leads.Maintaining trusted customer relationships with follow up correspondence via telephone, email, text message, and chat.Generating summary reports, drafting marketing templates, and improving company culture in weekly meetings.

Delegate email and chat inquiries to a team of ten agents and specialists.Complete refunds and field service escalation calls directly.Update Frequently Asked Questions and canned responses to improve department workflow.Maintain exceptional quality calls and communicate service expectations.

Perfecting the Lucky Day experience at every step: advertisement development, tracking user requests, product design brainstorms, QA testing, bug reporting, and delivering best-in-class user supportTools: Zendesk, Google Suite, iOS, Android, Crashlytics, FB Business Manager, Instagram, Twitter, App Store Connect, Google Play Dashboard

Assisting talent with their professional profiles on Casting Networks sites.