With over 25 years of experience in education, operations administration, coaching, linguistics, content development, instructional design, and career counseling, Melissa has developed and delivered training and coaching programs in a variety of industries. She has designed eLearning, instructor led, and virtual curricular as well as ROI/measurement criteria for the effective transfer of knowledge and practical application of new skills.Melissa is familiar with both academic and commercial learning standards and remains active in multiple associations as a contributor, adviser, and author. She has delivered multiple national conference presentations on the topics of stress, burn-out, mindfulness, and women’s leadership.Melissa is bilingual (Spanish), is a certified “English as a second language” instructor and has guided multiple secondary and post-secondary educational programs on the relevance of diversity through culture and language.She holds a BS, M.Ed, and a Masters Coaching Certificate.