Melissa Knettel Email & Phone Number

St. Cloud, Minnesota Area

St. Cloud, Mn

-Gathered requirements from internal and external customers on a number of different lending projects.-Created use cases, scenarios and visuals to help communicate requirements.-Mapped data to third-party interfaces.-Created, reviewed and implemented online user documentation.-Provided demonstrations, answered questions and captured issues at user summits and sprint reviews.-Presented implementation options as part of a monthly voice of customer session to elicit feedback from customers.Worked with internal support team on escalated complex customer issues, troubleshooting to determine root cause of defects, answer questions, and document issues to add to the backlog.

-Accountable for understanding changes to federal and state law and designing business rules based on those changes which are used by product development to ensure correct implementation.-Assessed compliance and business risks and identified risk mitigation options.-Provided compliance and technical support for loan origination system to internal and external customers.-Performed Compliance Services product lead role on two loan origination software products.-Worked closely with all team-members in a collaborative agile team environment.