Melissa Knowles

Melissa Knowles Email and Phone Number

Associate Director, Business Systems at Movable Ink @ Movable Ink
Melissa Knowles's Location
Charlotte, North Carolina, United States, United States
Melissa Knowles's Contact Details

Melissa Knowles personal email

About Melissa Knowles

Highly motivated, enthusiastic IT leader with exceptional proven performance in strategic roadmap and portfolio management, business process changes, customer experience, and relationship development. Experience with SaaS cloud-based platforms. Strategic and tactical interface for the purpose of aligning technology with business requirements. Demonstrated business efficiency that directly influences the customer experience through the dedicated implementation of client strategies and solution delivery. Solid Salesforce.com experience with 6+ years of utilization and customization of Salesforce Sales Cloud. Highlights:• Solution discovery and delivery• Process engineering• Strategic planning and execution• Data management and analysis• SaaS cloud-based experience• Customer experience expert• Intrinsic leadership skills• Financial goal setting and management• Proficient in IT governance and operations• Modeling and forecasting proficiency

Melissa Knowles's Current Company Details
Movable Ink

Movable Ink

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Associate Director, Business Systems at Movable Ink
Melissa Knowles Work Experience Details
  • Movable Ink
    Associate Director, Business Systems
    Movable Ink Jan 2022 - Present
    New York, Ny, Us
    At Movable Ink, we activate data into personalized content in any customer engagement. Our content easily connects to relevant data no matter where it lives, updates based upon a recipient’s recent interactions, and is auto-generated by the platform.
  • Rentokil North America
    It Business Partner
    Rentokil North America Oct 2020 - Jan 2022
    Reading, Pa, Us
    The North American division of Rentokil Initial, one of the largest business services companies in the world that operates in over 60 countries, offers innovative pest control solutions and a wide range of other beneficial services including disinfection, vegetation management, bird management solutions and fumigations. • Trusted strategic business partner to manage the lifecycle of the technology portfolio and develop IT programs and initiatives including business ideation, planning, implementation, delivery, and vendor management, while maintaining strict adherence to governance • Manage Sales and Marketing Program of IT Projects, including ongoing Salesforce.com and other key system implementations • Work closely with architecture teams and govern integration initiatives and APIs • Manage scrum team following the Agile methodology in North America Operations Transformation Initiative for Sales Automation • Perform strategic tasks including business requirements gathering, strategy development, solution discovery and delivery, service management and risk management coordination, process engineering, training, and communication • Partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria • Design and implement application roadmaps to ensure clear business strategy alignment and delivery of expected benefits • Adept in business case modeling including the phasing of costs and benefits • Act as the key liaison across the IT department, business stakeholders, and external vendors providing critical technology services. Provide vendor performance management to ensure ongoing quality and value in service delivery
  • Rentokil North America
    Account Manager, Steritech Brand Standards
    Rentokil North America Jun 2018 - Oct 2020
    Reading, Pa, Us
    Steritech, a Rentokil Company, is a market leader in providing food safety and operational assessments. Steritech has been an industry leader and pioneer, providing innovative solutions that mitigate risk and drive growth through offering client services in Auditing, Brand Protection, and Business Consulting to the food service industry. • Managed account portfolios across US and Canada• Achieved account renewal goals resulting in a increased annual revenue • Implemented, onboarded, and managed client programs to include requirements gathering, custom configurations, and platform demos • Demonstrated platform API and data feed capabilities to align with client’s needs • Leveraged technology to provide program recommendation and guidance based on data management and analysis • Utilized Salesforce.com Sales Cloud automation tool to boost portfolio growth and structure sales and client management activities • Successfully guided clients through their digital transformation process including data migration from legacy platform to new platform • Facilitated implementation and design of client pilot programs to expand portfolio growth and diversity while successfully managing client’s budget • Collaborated with technology team and client to drive technical program strategies. Business case modeling to capture costs/benefits and ensure alignment with client financial budget and goals. • Coordinated support teams in order to achieve account performance goals and enhance the overall client experience • Promote technology to ensure customer success and performance monitoring. Produce and deliver Business Reviews with emphasized strategic priorities, corrective action planning, and client performance improvements resulting from partnership • Optimize technical and operations teams to address quality concerns. Lead multiple client initiatives to recalibrate support teams to exceed client expectations and contribute to both program enhancement and increased revenue
  • Adp
    Major Accounts District Manager
    Adp Jun 2016 - Jun 2018
    Roseland, New Jersey, Us
    Automatic Data Processing (ADP) is a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage.• Developed and executed mid-market territory business plan to define strategies and tactics for success resulting in increased revenue YOY • Accomplished in Human Capital Management (HCM) SaaS cloud based platform to include client implementation, onboarding, and product demos • Effectively maintained sales pipeline selling to both new/existing clients through management of 250 accounts • Strong ability to demonstrate and communicate product to new/existing clients • Leveraged Salesforce.com Sales Cloud to manage all sales activities • Through client-funded upsell opportunities, consistently educated and advised new/existing clients to the benefit of standard and customized products to ensure overall client satisfaction and retention • Strong communication and presentation skills as well as business acumen with the ability to understand multiple industry issues and apply to messaging • Ability to work independently as well as collaboratively with a team to drive HCM expansion with new/existing clients and expand network by working with internal and external partners to gain access to industry knowledge as well as key C-level decision makers
  • Robert Half
    Division Director
    Robert Half Jan 2015 - May 2016
    Menlo Park, Ca, Us
    Robert Half Accountemps is the world's first and largest specialized temp agency for accounting, finance and bookkeeping professionals. Our temporary staffing solutions connect highly skilled professionals with the best companies in the world. We take pride in understanding an organization's needs and specifications and fulfilling those requirements with a skilled temporary staffing professional.• Motivated, inspired, and lead by example to exceed monthly sales goals• Drove revenue generating activities/divisional performance that resulted in YOY growth for high profile strategic account • Trained, developed and retained direct reports through infrastructure management • Quickly recognized and acted upon business trends on daily/weekly basis that led to monthly increases in sales • Promoted a culture of collaboration through effective communication • Facilitated resolution with internal staff, clients, and candidates • Managed customer retention and expansion strategy • Hands-on leader that demonstrated with character, built trust, respect and credibility through actions and behaviors
  • Trueblue Inc.
    Account Executive
    Trueblue Inc. Feb 2012 - Jan 2015
    Tacoma, Wa, Us
    TrueBlue is a leading provider of specialized workforce solutions including staffing, large-volume on-site workforce management, and recruitment process outsourcing to fill full-time positions. TrueBlue serves clients globally and connects as many as 840,000 people to work each year in a wide variety of industries.• Facilitated acquisition of clients and systems integration • Provided comprehensive staffing solutions for the construction, manufacturing, and hospitality industries• Responsible for growing billing revenue targets• Successfully managed sales process through the execution of a sales/service strategy within the market • Demonstrated excellent business development, negotiation, communication, and problem-solving skills in a fast-paced business environment

Melissa Knowles Skills

Temporary Staffing Staffing Services Cold Calling Recruiting Contract Recruitment Permanent Placement Leadership Account Management Temporary Placement Sales Technical Recruiting Internet Recruiting Talent Acquisition Employee Relations Sourcing Benefits Administration Sales Process Human Resources

Melissa Knowles Education Details

  • Radford University
    Radford University
    Design And Marketing

Frequently Asked Questions about Melissa Knowles

What company does Melissa Knowles work for?

Melissa Knowles works for Movable Ink

What is Melissa Knowles's role at the current company?

Melissa Knowles's current role is Associate Director, Business Systems at Movable Ink.

What is Melissa Knowles's email address?

Melissa Knowles's email address is me****@****ech.com

What schools did Melissa Knowles attend?

Melissa Knowles attended Radford University.

What skills is Melissa Knowles known for?

Melissa Knowles has skills like Temporary Staffing, Staffing Services, Cold Calling, Recruiting, Contract Recruitment, Permanent Placement, Leadership, Account Management, Temporary Placement, Sales, Technical Recruiting, Internet Recruiting.

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