Melissa Kotek

Melissa Kotek Email and Phone Number

Senior Manager at Ameriprise Financial Services, Inc. @ Ameriprise Financial Services, Inc.
minneapolis, minnesota, united states
Melissa Kotek's Location
Greater Minneapolis-St. Paul Area, United States
Melissa Kotek's Contact Details

Melissa Kotek work email

Melissa Kotek personal email

n/a
About Melissa Kotek

Melissa Kotek is a Senior Manager at Ameriprise Financial Services, Inc. at Ameriprise Financial Services, Inc.. She possess expertise in requirements gathering, sdlc, business analysis, business requirements, sharepoint and 9 more skills.

Melissa Kotek's Current Company Details
Ameriprise Financial Services, Inc.

Ameriprise Financial Services, Inc.

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Senior Manager at Ameriprise Financial Services, Inc.
minneapolis, minnesota, united states
Website:
ameriprise.com
Employees:
16534
Melissa Kotek Work Experience Details
  • Ameriprise Financial Services, Inc.
    Senior Manager
    Ameriprise Financial Services, Inc. Feb 2020 - Present
    Minneapolis, Minnesota
    Manage a team responsible for Executive level escalations and service concerns, social media monitoring and client correspondence. We collect Voice of Customer data and use this to consistently improve processes for internal and external clients.
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  • Ameriprise Financial Services, Inc.
    Manager
    Ameriprise Financial Services, Inc. Jan 2017 - Feb 2020
    Greater Minneapolis-St. Paul Area
    View
  • Ameriprise Financial Services, Inc.
    Executive Service Recovery Secure Site Escalation Specialist
    Ameriprise Financial Services, Inc. Sep 2014 - Jan 2017
    Minneapolis, Mn
    Resolve highly escalated client issues regarding the secure site on ameriprise.com.
    View
  • Ameriprise Financial Services, Inc.
    Business Systems Analyst I
    Ameriprise Financial Services, Inc. Jan 1999 - Sep 2014
    Nights and Weekends ameriprise.com phone queue managementDevelop new and edit existing reference material content using RightNow technologyTeam SharePoint site ownerAmeriprise.com subject matter expertCreate and deliver team trainingKaizen project leadCreate and send team communicationsOffshore vendor management support
    View
  • Information Reporting Services, Inc
    Customer Service
    Information Reporting Services, Inc Mar 1996 - Jan 1999
    Create detailed mortgage credit reports using information from the credit bureaus and mortgage applications.Create detailed backgound reports for employment applications.Verify credit history.Verify employment history.Obtain detailed references.

Melissa Kotek Skills

Requirements Gathering Sdlc Business Analysis Business Requirements Sharepoint Requirements Analysis Process Improvement Vendor Management Access Lotus Notes Data Analysis Insurance Analysis Systems Analysis

Melissa Kotek Education Details

Frequently Asked Questions about Melissa Kotek

What company does Melissa Kotek work for?

Melissa Kotek works for Ameriprise Financial Services, Inc.

What is Melissa Kotek's role at the current company?

Melissa Kotek's current role is Senior Manager at Ameriprise Financial Services, Inc..

What is Melissa Kotek's email address?

Melissa Kotek's email address is me****@****mpf.com

What schools did Melissa Kotek attend?

Melissa Kotek attended North Hennepin Community College.

What skills is Melissa Kotek known for?

Melissa Kotek has skills like Requirements Gathering, Sdlc, Business Analysis, Business Requirements, Sharepoint, Requirements Analysis, Process Improvement, Vendor Management, Access, Lotus Notes, Data Analysis, Insurance.

Who are Melissa Kotek's colleagues?

Melissa Kotek's colleagues are Sreenivas P, Samriddhi Ohri, Michael Kendall, Darla Cottrill, Ray Jones, Nate Abu, Leann Thomas.

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