Responsible for the overall management and planning of information technology services, including technology acquisition and implementation, business systems analysis, and developing and fostering a data driven culture of innovation and citizen engagement through technology. Acting as the technology consultant to Dallas County, works closely with the Information Technology Executive Governance board and the Executive Team to ensure a forward-thinking, open, and strategic approach to technology in support of all Dallas County Departments. Additionally, advocate for best practices in technology and assist departments in achieving their mission by using appropriate technology.Recruited to drive enterprise-wide technology transformation, to modernize legacy technology stack and policies, and to spearhead transition from Techshare software, resulting in savings of $2 million dollars a year.Developed an IT career ladder plan and staff training plan that creates a pathway for employees to follow a senior technical track or a managerial track.Overhauled the IT governance/Project management program to include a new project portfolio review process based on stakeholder needs. Increased project timeline accuracy from 34% to over 85%.Selected as a HIMSS Davies Public Health Award finalist for the County’s data modernization efforts with Accenture.

Lead Technology Services and Public Safety dispatch operations (911) with $20 million operating budget in aligning IT objectives and programs to support city’s goals, defining and adjusting IT standards and technologies, and reducing IT costs.Leverage CTO experience and comprehensive knowledge to analyze, plan, and modernize 911 dispatch operations by introducing process improvements and high-tech improvements to streamline 911 operations that include a quality assurance program, dispatch career development program, new Motorola P25 radio system, a new Public Safety computer aided dispatch CAD and Public Safety Records management system.Led and developed a technology 5-year capital improvement program that systematically evaluates competing demands for resources based on a prioritization matrix reflecting the city’s long-term goals and objectives. As a result, received a customer satisfaction rate of 4.74 of 5. Drove 6.5M cost reduction through consolidation of Denton Municipal Electrics systems, sharing of fiber infrastructure, optimizing managed network services and application consolidation.Improved management decision effectiveness by implementing a robust business intelligence (BI) and reporting structure, leveraging existing data to enhance tracking of capital projects and operational trends. Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program that resulted in passing audits with PCI, NERC and CJIS requirements.Contributed heavily to mentoring programs, including creation and instructing in new city-wide middle level managers program and a data analytics academy. Created a tailored technology services leadership certification program to develop empowered, authentic leaders that foster talent and motivate teams to achieve city goals.

Lead the Denton Municipal Electrics’ technology programs and information systems and the activities of staff in three divisions: Application Development, User Support and Regulatory.Led the development and operations of a new division under Technology Services, while at the same time building up a new division, hiring and managing senior and junior team members, overseeing and evaluating service providers, and ensuring coordination and collaboration across all Denton Municipal Electric (DME) departments.Managed IT enterprise architecture strategy that positioned DMEs’ Energy Management Organization for expansion leading infrastructure improvements and upgrades supplying 50% additional network capacity.Manage a $1.7 million operating budget.

Lead, direct and coordinate services and activities for the User Support, Telecommunications, and Regulatory Compliance groups within the Technology Services DepartmentMet SLA agreements at 100% by responding to priority customer within 30 minutes. Consistently achieved a 95% service level in providing technical support for our customers. Guided the upgrade of laptops/desktops for 1,400+ employees.Chaired CJIS compliance group and North American Electric Reliability Corporation (NERC) compliance group. Led development of technology standards, SOPs, and policies for CJIS and NERC regulatory requirements.Manage a myriad of short- and long-term activities, including refining project purpose, scope, and deliverables. Immediately instituted strong program management practices. Scoped work and coordinated deliverables.Managed a $3.2 million operating budget.

Facilitated growth of the Regulatory department. Produced 5-year payment card industry (PCI) strategic roadmap. Administered a $2.5 million network infrastructure upgrade of over 50 sites ahead of schedule and under budget. Developed various SLA agreements with vendors resulting in 35% percent faster response time to customers.Effectively ensured delivery of business-critical network services through a unified view of performance, availability, traffic and configuration management. Hire, train, develop, and lead a small technical team. Serve as third level support for incidents and service requests. Provide network design and configure and install routers/switches/firewall.

Responsible for providing technical support for the installation, maintenance and support of enterprise and call center communications systems/applications. Develops and implements policies and procedures to support consistent database design and implementation. This position is also responsible for processing automated service requests, overseeing the automated stats monitoring of installed systems, supporting of 3rd party products and occasional on-site support. Provide guidance, training and support for field technicians during system upgrades. Customers include end users, partners, technical support and systems engineering staff.

Responsible for the installation and maintenance of Cisco Routers and Switches for over 200 locations nationwide. Manage LAN/WAN performance and security to include network systems such Cisco Call Manager and Cisco Call Manager express, Cisco VPN Concentrators, Cisco PIX and ASA. Design and troubleshooting of complex Frame Relay to ATM network. Extensive VOIP/QOS support in challenging connectivity environments such as VPN, satellite, and multi-tenant LAN facilities nationwide. Provide 24/7 support to network operation center and offer technical assistance to users.

Responsible for the design, installation, and maintenance of over 1300 Cisco Switches on three different networks, Land war Net (Unclassified) Land war Net (Classified) and the Coalition Network for Centrixs (Classified) in Baghdad, Iraq. Installs, upgrades, and maintains client workstation hardware and software for over 1000 users. Instructor of Information Systems, Security, and Data Network Management for the III Corps G-6, Information Systems Division Section for Systems Administrators and Network Administrators.Information Assurance Security OfficerRecipient of multiple national, industry, and organizational awards for superior leadership, performance and contributions. Commendations included Army commendation and achievement medals (6th award), Joint Service achievement medal, Army good conduct medal (2nd award), Iraq campaign medal, overseas service ribbon (3rd award), non-commissioned officer professional development ribbon and non-commissioned officer of the quarter