Melissa Ku Email & Phone Number

Richmond, Bc, Ca

Richmond, British Columbia, Canada

Richmond, British Columbia

• Proactively engaged with customers and provided advice based on an understanding of their financial needs. Focused on everyday banking, digital solutions and investment needs• Took initiative to find creative approaches to make each customer’s experience feel personal• Collaborated with BMO partners and identified referral opportunities to further grow the customer’s relationship with BMO beyond personal banking• Met customer’s transaction-based needs with seamless execution

Vancouver, Canada Area

• Warmly welcomed customers and met their banking service needs through daily transactions• Reviewed customer profile's and engaged customers in a needs based conversation to identify potential opportunities and address every day banking plans and credit card needs • Supported required operational activities, including: inventory management, escalated service requests, following up on customer applications, filing, opening & closing activities• Followed through on the risk and compliance processes and policies to ensure safeguarding of our customers’ assets, maintaining their privacy, act in their best interests, and ensuring an effectively run branch• Offered advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO

Simon Fraser University

Richmond, British Columbia, Canada

• Consistently demonstrated the AEO Customer First selling standards and delivered a positive customer experience and achieved daily sales goals• Consistently provided support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions• Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines• Proactively resolved customer concerns in a manner consistent with company policy, and with customer satisfaction in mind• Drove AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations

Education record