I possess over a decade of experience in the pharmaceutical industry, starting from my role as a Certified Pharmacy Technician at Costco Pharmacy in 2010 until my position at Banner Health in 2023. My tenure in these roles demonstrates a deep understanding of pharmaceutical operations, customer service, and sales within the healthcare sector.My recent hospitality experience as an Airbnb/VRBO host since 2021 adds another dimension to my profile, showcasing my adaptability and ability to excel in customer-facing roles across various industries.Achieving Superhost status and increasing booking revenues by 50% through targeted marketing campaigns in your hospitality role.Exceeding performance expectations in a high-volume store at Costco Pharmacy and being promoted to a national trainer during a transition to a new enterprise system.Collaborating cross-functionally to optimize user experience and achieve a 100% occupancy rate as an Airbnb/VRBO host.Being recognized with an excellence award for exemplary work in a business simulation during your Bachelor of Science in Business Administration: Healthcare Management at Western Governors University.
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Territory ManagerNowonder, Inc.Scottsdale, Az, Us -
Pharmaceutical Sales RepresentativeCarwin Pharmaceutical Associates May 2024 - PresentPhoenix, Arizona, United States -
Hospitality HostVrbo Homeaway Apr 2021 - May 2024Scottsdale, Arizona, United States• Developed and executed targeted marketing campaigns, resulting in a 50% increase in booking revenues from 2022 to 2023.• Achieved Superhost status with a consistent record of positive reviews and high ratings.• Collaborated cross-functionally with product development and sales teams to optimize user experience resulting in 100% occupancy rate, exceeding industry ratings.• Provided exceptional customer service, addressing guest inquiries, and resolving issues promptly. -
Certified Pharmacy TechnicianBanner Health Aug 2021 - May 2023Phoenix, Arizona, United States• Provided quality customer service to patients, hospital staff and other healthcare providers.• Managed pharmacy inventory operations in collaboration with wholesale suppliers.• Utilized strong problem-solving and computer skills to prepare medication orders, review drug interactions, and liaise between physicians, nurses, pharmacists, and pharmaceutical representatives.• Worked closely with physicians and nurses to identify opportunities for product utilization, providing education and support to drive adoption. -
Certified Pharmacy TechnicianCostco Wholesale May 2010 - May 2021Scottsdale, Arizona, United States• Prepared medications for pharmacists to dispense by reading medication orders, reviewing drug to drug interactions, preparing labels, and calculating quantities.• Oversaw inventory management, including ordering, stock rotation, and maintain appropriate stock levels to meet customer demand while minimizing waste.• Demonstrated leadership by effectively supervising and coordinating a team of pharmacy technicians, ensuring smooth workflow and efficient operations.• Played a key role in training new staff members, providing guidance on pharmacy procedures, customer service standards, and compliance with regulations.• Provided exceptional quality customer service to patients and other healthcare providers by providing additional assistance to side effects and formulary coverage.• Actively promoted sales initiatives, such as Costco discount programs, to drive revenue growth and increase customer retention.• Incentivized and compensated to sell vaccines; Flu, shingles, MMR, Tdap, Pneumococcal, Hepatitis A & B and HPV.• Worked well with territory pharmaceutical representatives to learn mechanism of action, patient type, and formulary coverage.• Exceeded performance expectations efficiently and accurately in a high volume store. • Promoted to national trainer when Costco transitioned into a new enterprise system.
Melissa Kuffel Education Details
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Healthcare Management
Frequently Asked Questions about Melissa Kuffel
What company does Melissa Kuffel work for?
Melissa Kuffel works for Nowonder, Inc.
What is Melissa Kuffel's role at the current company?
Melissa Kuffel's current role is Territory Manager.
What schools did Melissa Kuffel attend?
Melissa Kuffel attended Western Governors University.
Who are Melissa Kuffel's colleagues?
Melissa Kuffel's colleagues are Jay Cortese, Brad Stockton, Mba, Horacio Lomas, Chris Dittenhoefer, Wesley Young, Jessica Gill Mba, B. J. Thomas.
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