Responsible for overseeing operational procedures for national exam management programs. Directed program activities in accordance with CHS policies and procedures. Managed program budgets, schedules and contract performance. Ensured client satisfaction by delivering quality services and solutions. Made certain correct resources are identified and assigned to each task or deliverable. Managed and increased effectiveness and efficiency of supporting personal through improvements to processes and policies.

Responsible for overseeing operational procedures for OSHA and employer mandated periodic medical examinations. Supervised a team that consists of Assistant Program Managers, Client Service Administrators and support staff. Responsible for contract administrations ensuring contractual requirements are met. Managed the transition from proposal to contract award. Served as a primary interface with clients throughout the program life cycle. Developed and maintained an effective working relationship and environment with clients, medical providers and all levels of management. Developed and revised forms and processes as necessary to improve quality. Supervisory responsibilities included interviewing, training, supervising, and completing performance appraisals.

Prepared and sent out exam packets for OSHA and employer mandated periodic medical examinations. Compiled and processed exam results to the medical review team. Prepared exam results for billing and composed the billing summary spreadsheet. Assisted in coordinating Independent Medical Examinations by locating the requested board certified examiner to perform the exam, schedule the appointment, prepare letters to the employee and examiner, and track for the results. Interacted with clients, management team, staff, and medical providers to develop and maintain an effective working environment and relationship. Participated in meetings involving new client setup and client conference calls. Assisted in training and supervising support staff. Provided general administrative support.

Created and implemented innovative programs and services for West Virginia University campuses. Interacted with administrators, directors, faculty, staff, and students, as well as parents, alumni, and various local, state, and national officials to determine services needed as well as effectiveness of current programs. Evaluated current situations, investigate and research trends and new ideas, research programs in existence at other institutions, analyze information gathered, develop alternative solutions, determine effectiveness, and prepare and present written reports and findings to administrators of the university and to state officials. In creation of new programs and services, define the nature of the project, plan actions to be taken, and coordinate efforts of other staff members assigned to the project. Wrote, designed, and participated in seminars, along with other Future Services Staff members, using software such as Microsoft PowerPoint.

Assisted staff, faculty, students, and parents with administrative issues; clarify university policies and procedures. Arranged and coordinated committee meetings, workshops, and special events. Completed research on a variety of topics, especially related to alcohol and substance abuse. Composed letters and correspondence. Extensive computer skills using Microsoft Word, Excel, and PowerPoint. Excellent communication skills. Copyedited letters, advertisements, press releases and pamphlets to ensure accuracy and consistency. Provided general office support.