Melissa Capps Email & Phone Number

Pensacola, Florida, United States

Pensacola, Florida Area

* Partners with Sales team to discuss pipeline and develop action plans to successfully implement new clients​* Leads new client implementations from signed contract through second payroll processing​* Conducts meetings with clients, co-employees, and internal departments to communicate details and timelines for new client transitions​* Collaborates with internal teams to ensure tasks, set-ups, and test payrolls are executed in a timely manner​* Trains new clients on system use and navigation in our Landrum platform* Provides exceptional customer service to new clients by exceeding expectations with each interaction and seeing issues through to resolution​* Concludes implementations by recapping with Operations and identifying open action items for a smooth transition to new clients' permanent support team​​

Pensacola, Florida Area

* Implementation Team Leader responsible for leading new client onboarding * Coordinates transition meetings with clients, internal departments and HR representatives implementing detailed timelines for new client transitions* Human Resources point of contact for clients assisting with performance reviews, terminations, Department of Labor compliance, and offering advice and feedback* Trains leaders, peers and clients to navigate multiple software systems * Conducts client visits to solidify relationships and manage their expectations* Assists clients and their employees with system access and troubleshoots to resolve any issues

Pensacola, Florida Area

* Managed an all-inclusive team of 70 store employees as a Leader on Duty* Planned and executed timely sales floor transitions and ensured Price Change tasks were completed accurately as the PPTL* Collaborated with other leaders to drive improvements both in-store and at district levels * Wrote an effective weekly schedule for multiple work centers * Drafted and delivered value-added annual performance reviews * Selected, developed, and retained efficient team members who strive to provide exceptional customer service* Partnered with Asset Protection in order to support shortage culture and minimize safety incidents

Winter Haven, Florida

* Maintained Driver Qualification files for 400 drivers to ensure compliance with Federal Motor Carrier Safety Regulations * Conducted driver’s annual performance reviews* Audited driver’s daily logs for violations of regulatory compliance* Provided extensive driver training on electronic log system* Maintained a filing system to retain drivers' daily logs, vehicle inspection reports, and monthly maintenance reports

Auburndale, Florida

* Maintained Driver Qualification files for 200 drivers to ensure compliance with Federal Motor Carrier Safety Regulations * Ensured safety programs were in place for 200 over the road drivers and 40 office personnel* Briefed company president and general manager on issues pertaining to safety* Processed driver requests for pay increases and vacations* Enforced Random and Pre-Employment Drug Testing* Informed Drivers of Expiring DOT Physicals and Driver’s Licenses* Conducted Annual Performance Reviews* Presented Workman’s Compensation Claims to Insurance Provider

Merritt Island, Florida

* Assisted manager in running property of 240 units* Presented prospective tenants with available apartments for rent* Reviewed credit reports to determine eligibility for residency* Collected rents and posted receivables* Facilitated resolutions to residents’ problems and concerns* Conducted weekly traffic and monthly market surveys* Maintained residents’ files and renewed leases

Merritt Island, Florida

* Processed members’ financial transactions on the line and as a drive-thru teller* Provided assistance with balance details and other account inquiries* Notified manager of counterfeit currency or fraudulent check activity as it occurred* Promoted available offers to members through suggestive selling