Melissa L Jackson

Melissa L Jackson Email and Phone Number

Project Program Manager Aspirant & AI Sales Enthusiast | Passionate about Merging Tech & Business | Focused on Efficiency & Innovation | Expanding into Data Science to Drive Strategic Decision-Making @ AT&T
Melissa L Jackson's Location
Dallas, Texas, United States, United States
About Melissa L Jackson

With years of experience in sales management and operations at AT&T, I am a data-driven analyst who leverages customer relationship management (CRM) and problem solving skills to deliver sophisticated solutions for complex challenges. I am certified in executive presence, agile project management, and high performance habits, and I apply these skills to enhance my communication, leadership, and efficiency.As a specialist sales operations analyst, I support the sales teams in achieving their targets and improving their processes. I collaborate with cross-functional departments and stakeholders to analyze data, identify trends, and generate insights and recommendations. I am passionate about winning for the customers, company, and coworkers, and I adapt quickly to meet new and evolving business needs.

Melissa L Jackson's Current Company Details
AT&T

At&T

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Project Program Manager Aspirant & AI Sales Enthusiast | Passionate about Merging Tech & Business | Focused on Efficiency & Innovation | Expanding into Data Science to Drive Strategic Decision-Making
Melissa L Jackson Work Experience Details
  • At&T
    Specialist Sales Operations Analyst
    At&T Jul 2023 - Present
    Dallas, Tx, Us
  • At&T
    Sales Coach
    At&T Jun 2021 - Jul 2023
    Dallas, Tx, Us
  • At&T
    Interim Area Manager/Csm
    At&T Aug 2021 - May 2022
    Dallas, Tx, Us
    Agile Project Management facilitator. Removed any barriers the teams faced, by driving retention efforts and developing customer advocacy. Facilitated teams in sharing more responsibility in managing their own work. Lead 60+ non-management employees, and pear coached 5 peer managers. Leader on project management from sales integrity, sales practices, efficiency tactics and best service practices. Lead teams to increase sales/service metrics and improve efficiencies. Worked collaboratively across and within departments to better aide the center in meeting targets. Maintained positive, ongoing relationships to meet evolving business needs.
  • At&T
    Sales Executive
    At&T Oct 2015 - Jun 2021
    Dallas, Tx, Us
  • T-Mobile
    Customer Service And Sales Rep
    T-Mobile Nov 2013 - Feb 2015
    Bellevue, Wa, Us
  • Comcast Cable
    Dispatcher
    Comcast Cable Feb 2013 - Oct 2013
    Philadelphia, Pa, Us
    Routing, rescheduling and helping technicians on the job to gove the customer that awesome experience
  • Comcast Cable
    Billing Specialist
    Comcast Cable Jun 2012 - Feb 2013
    Philadelphia, Pa, Us
    Assisting our customers with any billing concerns while also helping them find the right package for their home needs
  • Comcast Cable
    Retention Specialist
    Comcast Cable Nov 2009 - Jun 2012
    Philadelphia, Pa, Us
    As a retention specialist, my main objective was to lower churn for my company, by drastically reducing the amount of customers who cancelled service. This was accomplished by being the last resort the customer could use to get a service issue fixed, or a billing concern handled, or just a new package in general.
  • Comcast Cable
    Account Executive
    Comcast Cable Dec 2008 - Oct 2009
    Philadelphia, Pa, Us
    As an account executive, I handled all a customers concerns about billing, trouble shooting, and sales of cable, phone and internet products.
  • Washburn University Endowment Association
    Phonothon
    Washburn University Endowment Association Aug 2005 - Sep 2007
    As a phonothon Rep and Team lead, my job was to contact Washburn Alumni to see if they would like to give back to the college. I was able to procure quite alot for the collge which led me to be over the Law School Endowment Fund as well.
  • Washburn University History Department
    Secretaries Assistant
    Washburn University History Department Aug 2003 - May 2005
    Clerical work and event planning
  • Food 4 Less
    Cashier
    Food 4 Less Jun 2002 - May 2004
    Checking customers out with a smile and alerting them to any savings they may have missed.

Melissa L Jackson Education Details

  • Western Governors University
    Western Governors University
    Computer And Information Sciences And Support Services
  • Washburn University
    Washburn University

Frequently Asked Questions about Melissa L Jackson

What company does Melissa L Jackson work for?

Melissa L Jackson works for At&t

What is Melissa L Jackson's role at the current company?

Melissa L Jackson's current role is Project Program Manager Aspirant & AI Sales Enthusiast | Passionate about Merging Tech & Business | Focused on Efficiency & Innovation | Expanding into Data Science to Drive Strategic Decision-Making.

What schools did Melissa L Jackson attend?

Melissa L Jackson attended Western Governors University, Washburn University.

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