Melissa L Jackson Email and Phone Number
With years of experience in sales management and operations at AT&T, I am a data-driven analyst who leverages customer relationship management (CRM) and problem solving skills to deliver sophisticated solutions for complex challenges. I am certified in executive presence, agile project management, and high performance habits, and I apply these skills to enhance my communication, leadership, and efficiency.As a specialist sales operations analyst, I support the sales teams in achieving their targets and improving their processes. I collaborate with cross-functional departments and stakeholders to analyze data, identify trends, and generate insights and recommendations. I am passionate about winning for the customers, company, and coworkers, and I adapt quickly to meet new and evolving business needs.
At&T
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Specialist Sales Operations AnalystAt&T Jul 2023 - PresentDallas, Tx, Us -
Sales CoachAt&T Jun 2021 - Jul 2023Dallas, Tx, Us -
Interim Area Manager/CsmAt&T Aug 2021 - May 2022Dallas, Tx, UsAgile Project Management facilitator. Removed any barriers the teams faced, by driving retention efforts and developing customer advocacy. Facilitated teams in sharing more responsibility in managing their own work. Lead 60+ non-management employees, and pear coached 5 peer managers. Leader on project management from sales integrity, sales practices, efficiency tactics and best service practices. Lead teams to increase sales/service metrics and improve efficiencies. Worked collaboratively across and within departments to better aide the center in meeting targets. Maintained positive, ongoing relationships to meet evolving business needs. -
Sales ExecutiveAt&T Oct 2015 - Jun 2021Dallas, Tx, Us -
Customer Service And Sales RepT-Mobile Nov 2013 - Feb 2015Bellevue, Wa, Us -
DispatcherComcast Cable Feb 2013 - Oct 2013Philadelphia, Pa, UsRouting, rescheduling and helping technicians on the job to gove the customer that awesome experience -
Billing SpecialistComcast Cable Jun 2012 - Feb 2013Philadelphia, Pa, UsAssisting our customers with any billing concerns while also helping them find the right package for their home needs -
Retention SpecialistComcast Cable Nov 2009 - Jun 2012Philadelphia, Pa, UsAs a retention specialist, my main objective was to lower churn for my company, by drastically reducing the amount of customers who cancelled service. This was accomplished by being the last resort the customer could use to get a service issue fixed, or a billing concern handled, or just a new package in general. -
Account ExecutiveComcast Cable Dec 2008 - Oct 2009Philadelphia, Pa, UsAs an account executive, I handled all a customers concerns about billing, trouble shooting, and sales of cable, phone and internet products. -
PhonothonWashburn University Endowment Association Aug 2005 - Sep 2007As a phonothon Rep and Team lead, my job was to contact Washburn Alumni to see if they would like to give back to the college. I was able to procure quite alot for the collge which led me to be over the Law School Endowment Fund as well.
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Secretaries AssistantWashburn University History Department Aug 2003 - May 2005Clerical work and event planning
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CashierFood 4 Less Jun 2002 - May 2004Checking customers out with a smile and alerting them to any savings they may have missed.
Melissa L Jackson Education Details
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Western Governors UniversityComputer And Information Sciences And Support Services -
Washburn University
Frequently Asked Questions about Melissa L Jackson
What company does Melissa L Jackson work for?
Melissa L Jackson works for At&t
What is Melissa L Jackson's role at the current company?
Melissa L Jackson's current role is Project Program Manager Aspirant & AI Sales Enthusiast | Passionate about Merging Tech & Business | Focused on Efficiency & Innovation | Expanding into Data Science to Drive Strategic Decision-Making.
What schools did Melissa L Jackson attend?
Melissa L Jackson attended Western Governors University, Washburn University.
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