•Supervised day-to-day functions of all staff, including co-op and practicum students, administrators, and nurses•Formulated, wrote, and implemented employee procedure manuals, as well as disciplinary guidelines•Oriented, educated, and trained new employees, acquainted them with their specific job responsibilities, communicated in clear terms what was expected from them, and introduced them to the office’s objectives •Fostered ongoing staff development: completed job performance reviews, organized staff meetings, and encouraged continuous education by mentoring staff members where applicable •Maintained preventative care billing and tracked target populations for yearly bonuses •Managed accounts receivable and OHIP billing claims: submitted weekly claims, processed error reports, and analyzed monthly Ministry of Health remittance advice for reconciliation •Reviewed and completed all third party requests: drafted prepayments invoices, prepared requested chart notes, processed payments upon receipt, and securely delivered patient information •Processed chart transfer requests by creating encrypted-CDs for safe and confidential delivery of health records•Troubleshot Practice Solutions software and office hardware problems

•Provided full front office receptionist and administrative support for four healthcare practitioners•Registered new patients and updated existing patient demographics by collecting detailed patient information •Facilitated patient flow by notifying the provider of patient arrival, being aware of delays, and communicating with patients and clinical staff •Processed patient information by entering diagnosis and treatment details into the electronic medical records •Conducted close observations and made recommendations to physicians regarding more effective and organized methods of handling daily operations within the practice•Responsible for sending and tracking specialist referrals and diagnostic imaging requests •Processed all Workplace and Safety Insurance Board (WSIB) requests; reconciling accounts monthly

Biology of Organisms (03-55-100)Genetics, energetics, and the diversity of life. Properties of living organisms from the level of the cell through tissues, organs and organ systems, to the functioning, integrated organism.Organisms and the Environment (03-55-101)Organisms interacting with other organisms and with their physical environment. Ecological impacts of human activity.•Prepared lessons and objectives for students to complete the course successfully •Created and implemented course evaluations; including quizzes, assignments, and final exams•Provided timely and appropriate feedback to student for their assignments•Monitored, participated, and facilitated online discussion groups

• Designed, developed, and implemented projects related to evolutionary theories in animal biology• Practised in data collection with large, multi-page excel sheets, and literature searches • Experienced in writing, edited, and submitted scientific manuscripts for publication • Performed statistical analyses for large comparative studies

• Maintained patient appointments and cancellations for physicians and allied health professionals in a FHT• Greeted and screened patient through health card validation system• Handled telephone calls, took accurate messages and routed them accordingly•Processed payment of uninsured services for physicians and Travel Clinic•Scanned diagnostic reports and consultations to the electronic medical record•Converted PDF files to text by using Optical Character Recognition (OCR) software•Sorted and triaged all incoming mail, faxes, and outside paperwork

-Practical experience with PSS, including scheduling, creating new patient medical records, and inputting lab work-Maintained and organized an integrated schedule comprising of three site locations and 11 providers-Handled telephone calls, took accurate messages, and routed them accordingly-Requested, located, sent, and received patient medical records-Explained practice procedures to new patients, such as glucose monitoring and food diaries-Assisted nurses with various tasks, such as creating doctor reference sheets, typing meeting notes, and travel research for conferences

•Created and delivered lecture presentations, and prepared exams and completed all marking •Course load included: Psychology, Employment Preparation, Human Anatomy and Physiology, and Nutrition