Melissa Lapierre, Scla Email and Phone Number

Hello! I am an Insurance Professional with 23 years experience which included 10 years leading a team of insurance claims professionals. As a leader, I enjoy developing a culture of integrity, trust, fairness and empathy. Getting to know each member of my team and learning what motivates each one of them is important in not only helping them excel in their current job, but guides them in reaching their goals and moving them forward in their careers. Each person has their own personal career goals. It is important to know those goals and align them with opportunities to gain experience and knowledge to lead them them in the right direction. I find this to be the most rewarding part of leadership. I take pride in my reputation and in a job well done. I embrace the saying "If a job is worth doing, it is worth doing well." I have a great track record of balancing quality and quantity. I am an outgoing person who always has a smile for everyone. I love working on projects with team members from other departments in order to widen my knowledge of other areas of the company as well as to make inter-departmental relationships. When someone comes to me for guidance, whether it is an internal or external customer, I go out of my way to find answers and provide solutions to their issue. I feel that work should bring a sense of satisfaction each day which makes going to work enjoyable. I am a Self-motivated, insurance professional. Diversified skill sets including litigation, claims handling, customer service and relations, written and verbal communication, and case/project management. Excellent ability to make fast and appropriate decisions. Exceptional ability to multi-task in a fast-paced environment.