Melissa Larkin Email & Phone Number

Washington, Dc

Develop strategies for upgrading, restructuring, and deploying technology (LMS, AMS, community platform, and e-commerce platform) for current and new organization initiatives. Work with teams across organization while remote with proven skills in problem solving, scaling interdependencies, providing technical expertise, collaboration/facilitation, and driving change. End-to-end project management including progress tracking and reporting, identifying issues and resolving them, project status updates, planning and analysis. Manage junior staff by coaching on organizational structure, assigning tasks, and providing technical documentation with training. Served in position of Enterprise Applications Manager (Aug. 2018 – July 2020) and facilitated cross-departmental projects using technology applications to resolve unmet business and staffing needs (e.g., membership model realignment, virtual event registration and access). Worked with vendors on enhancements and upgrades for enterprise software applications. Collaborated with team on data analytics modeling and reporting for sales, events, and survey data. Served in position of Systems and Project Support Manager (Aug 2017 – July 2018) and assisted with database upgrade from on-premise to hybrid environment. Following upgrade, created training sessions and documentation for staff knowledge and reference. Initiated General Data Protection Regulation (GDPR) compliance strategy for systems under portfolio. Led all organizational survey setup and reporting for over 110 surveys annually.Served as Systems and Project Support Senior Coordinator (Oct. 2016 – July 2017) and coordinated with technology project managers to assist with enhancements of existing platforms and in the process acquiring and on boarding new systems such as the e-commerce platform. Supported staff and NAFSA members with technical and application issues by closing an annual average of 350 helpdesk tickets.

Washington D.C. Metro Area

Managed accounting, digital content, and usage for AIAU the institute’s online learning platform. Coordinated creation, testing, launch, and marketing of continuing education courses in additional to follow-up communications with course instructors. Lead interdepartmental meetings regarding AIAU's effect on members, overall digital transformation initiatives, and benefits to content partners. Diagnosed, corrected, and documented system issues related to LMS, course data, site structure, database reporting, and SSO integration.

Washington, Dc

Clients included:-American Institute for Architects (AIA)-National Restaurant Association-National Council of Architectural Registration Boards (NCARB)-International Economic Development Council-Peterson Institute of International Economics

Rockville, Md

Instructor for English language curriculum to a class of 16 Japanese high school students during a three week educational exchange program. Ensured engagement and synthesis of language comprehension and led interactive language activities.Served as Head Cultural Assistant (July 2009, December 2009, and July 2010) and supervised approximately 15 students in daily cultural excursion activities around the Washington, DC area. Served as a liaison between the group of assistants and the program manager.

Washington, Dc

Managed diplomatic program advertisement, registration, communications, and budgets over the course of the THIS for Diplomats program year. Organized and executed annual silent auction event attended by approximately 200 volunteers and diplomats. Coordinated event logistics and organized and analyzed annual statistics for an average of 50 diplomatic programs and 100 meetings of volunteer hosted service groups yearly. Trained a rotating group of interns (31 overall) on event planning and management, office and organizational structure, and cross-cultural communication.Served as Events and Membership Intern (September 2009- January 2010) and analyzed functionality of new database and trained volunteers and diplomats on usage for program registration and membership management.

Arlington, Va

Expedited grants interoffice process and liaised with grantor organizations to meet deadlines. Coordinated travel logistics for domestic and international trips for CEO and board members. Supported administrative communication of the Executive Office team including taking over multiple responsibilities of traveling co-workers.Served as Receptionist for Global Headquarters (January 2007-March 2007) before going away to Waseda University for study abroad.

Ma, Asian Studies, 3.6

Asian Studies

Bachelor’S Degree, Asian Studies, 3.99

Activities and Societies: Varsity Golf Team, Varsity Fencing Team, Fencing Club Phi Beta Kappa

East Asian Studies