Service Advisor--Advising clients of maintenance, service needs, recalls. Selling recommendations to customer/warranty companies. Arranging payment or payment alternatives. Arranging loaner/rental cars. Promoting positive customer experience and loyalty. 2012 Ford Motor Company Level 4 number 1 rank in Employee Excellence for customer service and sales. 2013 Lincoln Motor Company Level 4 number 1 rank in Lincoln Luxury Experience for customer service and sales.2014, 2015 and 2016 Lincoln Motor Company Level 4 in Lincoln Luxury Experience for customer service and sales. 2017 Lincoln Motor Company Level 3 position 5 in Lincoln Luxury Experience for customer service and sales. 2018 Level 4 Rank 1 Lincoln Leaders of Excellence.

Service advisor, handling customer concerns and resolutions. Writing up repair orders, advising customer of maintenance needs and recommend work for concerns. Identifying warranty or customer responsibility and selling recommendations. Promoting positive customer experience and brand loyalty. 2002 winner of Ford Motor Company "Advisor Showdown," multi year winner for customer service "Silver Medallion" (2003-2006) , Level 3 Employee Excellence winner 2007-2011.

Service Advisor, checking in vehicles, listening to cust. concern, advising of maintenance needs. Relaying information to technicians, advising customer and/or warranty company of needed repairs. Identifying recalls. Selling work. Promoting positive customer experience and brand loyalty.