HR Director for 2 call centers of 1000 employees. Lead a team of HR professionals to strategically improve HR practices and policies; maintain strong employee relations, reduce attrition and partner with Operations Leadership for business success. Implemented a new wage structure and a work-from-home program to maximize critical business metrics. Lead all aspects of HR for the ASI business, including compensation, compliance, performance management, employee relations, talent development, recruiting and staffing and organizational strategy.

Dual role as HR Manager for Distribution employees/Plant & UR Manager for warehouse. Provided advice and counsel as a strategic partner for leadership. Responsible for employee relations, organization development, recruiting and staffing, performance management, compensation and headcount management. Drove compliance of HR policies and procedures. Led various HR projects to improve employee relations. Managed relations for the Operations and hourly union employees through a tough, challenging environment of monumental change; including the sale of the business, the first contract negotiations with the new company and the transition of the warehouse. Led initiatives and projects to determine the business strategy for the warehouse. Co-led warehouse negotiations.

Managed a team of payroll administrators to support all aspects of payroll and benefits for the entire GE Appliance business. Partnered with HR Managers, UR Managers, Union Leadership, Operations Leadership and L&E Attorneys to develop, then implement standard and simplified payroll and benefits practices. Efforts to drive consistency and compliance resulted in changing seven major pay practices, reducing over 300 pay errors and gaining over 200 hours of productivity in one year. Effectively overcame deep-rooted, inefficient past practices to drive this cultural change. Coached and mentored my team to develop into strong payroll experts; migrated to a new timekeeping system (Kronos) and created frontline training for leaders to decrease payroll errors. Unemployment Subject Matter Expert for the business; conducted all retirement and benefit counseling. Dual role as Expat Assignment Leader for the business. Liason for GE Appliances and GE Corporate for business-wide projects.

Led a global team of 35 leadership development program members. Coached and developed program members, ensured quality of rotations and off-program roles through partnership with the CIO and his Staff. Managed the salary planning and talent reviews; advised assignment leaders regarding management of the program members. Assessed the needs of the program members to create additional training beyond Corporate requirements. Managed through an integration and de-integration of the Industrial Program. Created a Technical Development Program to provide a solution for the increasing gap in technical talent in the organization. Grew project management skills by assessing the needs of the IT function and identifying key stakeholders to ensure the program's success. Provided direction for the IT leaders for the successful launch and continued success of the program.

Comprehensive client management of 200+ exempt IT professionals. Provided advice and counsel as a strategic partner of 4 IT Directors and their Staffs. Responsible for employee relations, organization development, recruiting and staffing, performance management, compensation and headcount management. Drove compliance of all HR policies, including talent and salary planning.

Managed a co-op program and recruiting for the Selling Center

HR reporting for IT organization, including headcount, diversity, salary planning; benefit and payroll counseling. Managed an intern program for the IT leadership development program.

HR Administrative support, including recruiting for call centers and creating a co-op program to improve hiring and retention.

Assisted HRM's and Operations Leaders in the wing to wing process for recruiting exempt employees.

general administrative duties for engineering department