Melissa Liborio Email & Phone Number

France

Lyon, Auvergne-Rhône-Alpes, France

Currently managing a project focused on developing a strategy to accelerate Symbio's organizational agility in a context of constant change due to substantial growth in its industrial activity. Conceived in partnership with the University ECAM La Salle, the project focused on the evolution of its Information Systems Department, crucial to supporting the company's agility.Main achievements:- Comprehensive definition of the IT department's services, in close alignment with… Show more Currently managing a project focused on developing a strategy to accelerate Symbio's organizational agility in a context of constant change due to substantial growth in its industrial activity. Conceived in partnership with the University ECAM La Salle, the project focused on the evolution of its Information Systems Department, crucial to supporting the company's agility.Main achievements:- Comprehensive definition of the IT department's services, in close alignment with corporate objectives, and development of personalized customer journeys for each service.- Design of an action plan to guarantee an optimal customer experience, while ensuring the flexibility needed to adapt to rapid market changes.- Participation in the launch of the ITSM (IT Service Manager) tool, ServiceNow, to ensure the sustainability of improvements in the IT Department's operations and change management. Show less

Annecy, Auvergne-Rhône-Alpes, France

University-level lecturer in information systems management, teaching SAP (S/4 HANA) and business digitalization, among others.

Grenoble, Auvergne-Rhône-Alpes, France

University-level lecturer in information systems management, teaching SAP (S/4 HANA) and business digitalization, among others.

Monterrey Area, Mexico

Responsible of the transformation initiatives of the company’s business process model required to supporting the strategic evolution in its business models and product portfolio.Key accomplishments: - Design and Implementation of the Customer Experience Program for Enterprise Customers;- Integration of the business process models of Axtel and Alestra, two of the largest telecommunications companies in Mexico following their merger; - Business process model transformation to… Show more Responsible of the transformation initiatives of the company’s business process model required to supporting the strategic evolution in its business models and product portfolio.Key accomplishments: - Design and Implementation of the Customer Experience Program for Enterprise Customers;- Integration of the business process models of Axtel and Alestra, two of the largest telecommunications companies in Mexico following their merger; - Business process model transformation to support the evolution of the IT strategy for both companies. Show less

Monterrey Area, Mexico

Responsible of the lifecycle management processes for new products and infrastructure as well as the processes that create all the capabilities required to operating them.Key achievements: - Creation of Axtel’s Innovation Methodology used in the company’s new products & technologies development process; - Design and Implementation of the Business Processes supporting the launching of the IPTV service and the FTTX technology.

Monterrey Area, Mexico

Responsible of the Business Process Management Cycle of the Customer-facing processes for the Telecommunications Enterprise and Mass Markets in Mexico.Key achievements: - Integration of the business process models of Axtel and Avantel, two telecommunications companies in Mexico following the acquisition of Avantel by Axtel; - Winner of the Continuous Improvement Prize with a project that achieved cost reductions for 1.5mdd.

Monterrey Area, Mexico

Responsible of the implementation of the Customer facing processes for the Telecommunications Enterprise Market in Mexico.Key achievements: - Design and implementation of the Business Processes for the Enterprise Market required to implementing the first CRM system in the company: Siebel.

Monterrey Area, Mexico

Responsible of the implementation of the Customer facing processes for the Telecommunications Mass Market in Mexico.Key achievements: - Design and implementation of the Processes for the production of the company’s physical Telephone Book and the Operator’s Services; - Winner of the Best Project in the Business Process Certification event with the design of a Model of Knowledge Management.

Doctor Of Philosophy - Phd, Industrial Engineering, Doctor

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Graduated with honors.

Bachelor, Marketing

Graduated with honors.