Melissa Lloyd Email & Phone Number

Australia

Australia

STA Management: • Project Management of Initiatives for the Global STA Practice such as:o Driving outcomes from Team Leadership sessionso Historical whitespace analysiso Work closely with key stakeholders to maintain project status accuracyo Drive timecard accuracy for improved contribution margin & eliminate project overruno Improve and simplify interactions and processes between business functionso Ensure Roles & Responsibilities are assigned to the right\best person that ensures efficient operation & improved billable utilisation• Collaborate with the Global STA team to identify areas of improvement• Support STA Directors with people leadership as required• First point of contact for, & work closely with, Team Lead for STA on day-to-day operations.• Support STA Commercial Operations Director & Global STA Practice with data analysis as required:o Comprehension of existing engagement data and it’s impacts on revenue recognition & forecastingo Conduct engagement audits to ensure data accuracyo Continually improve system set up to maximise revenue recognition accuracy and develop ideas for improving engagement set up. Manager Project Operations: • Identify, recommend and advise on improvements regarding operating efficiencies and effectiveness. Eg:o Improved contract awareness and management• Contribute to analysis, stakeholder consultation, and provision of recommendations for group-wide business processes, procedures and systems• Support process and system uplift to gain improvement & efficiencies in automation, governance, and repeatable auditability in conjunction with the IT & Operational Enablement (OE) teams.• Continue to develop and maintain Core Training materials in collaboration with the IT & OE teams to ensure consistent, efficient, and aligned processeso Support Manager, Operational Planning & Coordinationo Communication & implementation of new processes & procedureso Support POS Roles with Technical issues across all Practices

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

The Next Level Learning is the IT industry’s most advanced learning services provider focusing on your learning and skills in the Asia Pacific region. Bringing together the industry’s disruptive technologies to enhance your knowledge and skill sets, our experience in delivering IT training and certification paths is second to none. Whether you are migrating to cloud services, web scale networking, delivering advanced security services, or changing your business through dynamic application delivery, The Next Level Learning is your partner in training.The Next Level Learning is the Authorised Training Partner for a variety of vendors, and vendor-independent training, including:Alibaba Cloud Check PointConfluentEPIForescoutInfobloxInternational Cyber Resilience InstituteMicroFocusPalo Alto NetworksI oversee the Operations of The Next Level Learning, ensuring we deliver exceptional training to all delegates and as well as ensuring the company is running as well as it can be internally.

North Sydney

Originally employed as an Account Manager when the company was still a startup with 4 employees, my role evolved many times over the years as I supported the company growth to 50+ employees and contractors in Australia, Singapore, Philippines, Malaysia, China, Japan & India.During my tenure, I've been involved in the following business aspects and their accompanying tasks:Operations Management : Staff management in three countries, procedural development and reassessment on a continual basis, staff training and user manual development, hands on operational work, scheduling courses for 16 vendors and assigning deliveries to over 25 trainers across the APAC region.Implementation of SharePoint, MYOB Advanced & SalesForce.Vendor Management: Setup and maintaining relationship with vendors, including reporting. Maintaining relationships through calls, meetings and open lines of communication. Finance : Understanding the business transaction from beginning to end. Cost analysis & reporting, budgeting analysis. Relief data entry. Reporting and entry troubleshooting. Approval and monitoring of travel and expense requirements.Sales & Sales Support : Outbound Sales Calls, Quoting Direct to End Users, Partners & Distribution, assisting to register clients on courses. Training Credit sales reports.Customer Service and Management : Answering customer queries, troubleshooting and problem resolving, quoting and invoicing issues. Always ensuring we maintained a high level of customer satisfaction.Human Resources : Interviewing and hiring for all roles in the company. Policy development. Implementation of Performance Improvement Plans. First point of call for all staff for any queries.Office & Server Room Management : Sydney office management, setup of Singapore office, supervised and assisted with three Sydney based office moves, re-cabled three racks of IT equipment. Installation and maintenance of server & office equipment as required.

Certificate Iv In Accounting & Bookkeeping, Accounting, Cert Iv

Hsc