Employee Development and Retention. Diversity and Inclusion.

Acted as liaison between corporate office and local venue. Responsible for employee recognition.Oversaw weekly payroll entries, and partnered with department managers to ensure accuracy of entries.Responsible for event reports, weekly sales and cash reports, month-end financial reports, and inventory reports. Prepared accounts payable and accounts receivable invoices

Worked closely with the Community Relations Team to initiate the 50/50 Raffle program. Ensured state protocols were followed, as it relates to the 50/50 raffle program.

Compiled and submitted credit card, invoices and expense reports for several departments (Executives, Sponsorship, Sales, Basketball Operations).Organized Community Relations events for the front office, including Read Across America Day, MLK Day of Service, and "Adopt a Family". Executed payroll and benefits documents for basketball players and front office employees.Managed schedules, organized office functions, and oversaw daily operations.Oversaw hospitality for game-day VIPs (athletes, celebrities, performers, sponsors, etc.).

Networked with faculty and staff throughout the district in order to assist in implementing a standardized learning environment in grades K through 12.Created lesson plans for various subjects in grades K through 12Actively communicated with students and their parents in order to ensure that the highest level of learning was achieved.

Organized grassroots marketing efforts to promote roller derby bouts. Assisted in league ticket sales and fundraising events. Participated in set up and tear down of game day equipment.

Proactively contacted 150 to 200 leads per day.Interviewed potential candidates for admission into educational programs.Confirmed that all admissions documents were completed thoroughly and correctly.

Created master academic plans for over 200 students per month to achieve their bachelors or masters degrees.Presented workshops to students regarding student resources, program information, and upcoming events.Collaborated with other departments to ensure that students achieved academic goals. Initiated, followed up, and assisted students in completing FAFSA, Master Promissory Notes, PLUS loan applications, and Financial Aid Verification forms.Explained Financial Aid Packages to students.Pre-evaluated transcripts for transfer of units. October 2012 - University of Phoenix Above and Beyond Award for “Dazzling Performance”

• Proactively engaged customer orders and disseminated information.• Active listener and problem solver - diffused difficult customer situations.• Committed in providing exceptional customer service - 2008 Customer Service Specialist of the Year

• Managed personnel & increased sales over previous year by 20% in flagship location.• Established district baseline for software programs for improved effectiveness in sales.• Led, coached, and developed over 40 Sales Associates.• Monitored performance and provided feedback for all incumbent areas.