Implemented Picis Perioperative and Critical Care Manager Applications.Managed multiple projects consisting of both new implementations and upgrades.Coordinated the work of various team members involved in all assigned client projects.Managed schedule, budget and delivery of the project.

• Oversaw revenue forecasting and resource allocation for Professional Services department with $1M annual revenue.• Assisted clients with resolving outstanding open issues/tickets as a result of implementation and upgrade issues. Worked closely with the Support and Development teams in order to resolve these issues.• Managed multiple simultaneous projects for the implementation of Impresa utility billing software.• Created and managed scheduling, budgeting, and delivery of each… Show more • Oversaw revenue forecasting and resource allocation for Professional Services department with $1M annual revenue.• Assisted clients with resolving outstanding open issues/tickets as a result of implementation and upgrade issues. Worked closely with the Support and Development teams in order to resolve these issues.• Managed multiple simultaneous projects for the implementation of Impresa utility billing software.• Created and managed scheduling, budgeting, and delivery of each project.• Monitored performance and implemented process improvements. • Conducted client training sessions on Impresa and iCIS applications.• Sold additional services and expanded scope of project as needed. Show less

• Managed client relationships and expectations on all assigned projects.• Organized recruitment and placement of required staff.• Created training documentation for all projects.• Trained team on the following applications: Epic, Cerner, Centricity DMS & RIS, McKesson, Meditech, Soarian, Allscripts, eCW, SoftMed, and IDX.• Provided mentoring and training to over 400 team members.• Managed multiple projects that encompassed the review of over 3 million records.• Created… Show more • Managed client relationships and expectations on all assigned projects.• Organized recruitment and placement of required staff.• Created training documentation for all projects.• Trained team on the following applications: Epic, Cerner, Centricity DMS & RIS, McKesson, Meditech, Soarian, Allscripts, eCW, SoftMed, and IDX.• Provided mentoring and training to over 400 team members.• Managed multiple projects that encompassed the review of over 3 million records.• Created and managed scheduling, budgeting, and delivery of each project.• Sold additional services and expanded scope of project as needed.• Reconciled multiple hospital systems using QuadraMed’s SmartMerge and Smart I/X.• Monitored overall quality and quantity of employee productivity in order to meet established deadlines.• Coordinated and monitored the work of various team members involved in all assigned client projects. • Monitored performance and implemented process improvements. • Ensured quality of project work and deliverables. Show less

Project Manager, Exchange, 2011-2012• Managed multiple implementation projects for the Exchange solution between healthcare systems and physician offices.Project Manager, Master Patient Index Cleanup Services, 2007-2011• Managed multiple projects that encompassed the review of over 1 million records.• Worked in collaboration with multiple hospital systems to reconcile their EMPI databases using Initiate’s Auditor and Inspector… Show more Project Manager, Exchange, 2011-2012• Managed multiple implementation projects for the Exchange solution between healthcare systems and physician offices.Project Manager, Master Patient Index Cleanup Services, 2007-2011• Managed multiple projects that encompassed the review of over 1 million records.• Worked in collaboration with multiple hospital systems to reconcile their EMPI databases using Initiate’s Auditor and Inspector software.• Composed policies and procedures for all source systems reconciled in each project. • Trained and supervised over 250 staff members.• Achieved a merge error rate below 1% for all projects.• Completed projects on time and within budget. Show less

• Implemented Electronic Signature Authentication resulting in a decreased record delinquency rate from 45% to 37%.• Implemented a new transcription service resulting in increased accuracy and an annual savings of $300,000.• Improved second shift employee performance through a program of increased accountability and stricter supervision.• Hired, trained, and managed staff of over 30 employees.• Achieved JCAHO compliance in medical record… Show more • Implemented Electronic Signature Authentication resulting in a decreased record delinquency rate from 45% to 37%.• Implemented a new transcription service resulting in increased accuracy and an annual savings of $300,000.• Improved second shift employee performance through a program of increased accountability and stricter supervision.• Hired, trained, and managed staff of over 30 employees.• Achieved JCAHO compliance in medical record delinquency. Show less

• Managed inpatient and outpatient coders.• Decreased billhold and A/R days by resolving interdepartmental issues.• Installed new transcription service.• Maintained JCAHO compliance for medical record delinquency.