Melissa Lorbiecki Email & Phone Number

Denver, Colorado

Greater Denver Area

Greater Denver Area

Wayzata Mn

As the Process Implementation Lead for Order Trade Settlement to Cash I am responsible to understand interdependence and ensure integration across process areas as the business works to implement a new ERP system (SAP). I worked with other process areas to identify key functional risks and issues to escalate between customer facing items through Merchandising, Transportation, Supply Chain, Operations, Procurement and Finance and work on a recommend solution for the business. I work with Super Users in the customer facing area of Contracting, Sales, Pricing, Customer Service, and Accounts Receivable to support in testing, training, and upcoming changes in the process. Throughout the project work on key items from cut over planning, testing, training and support after going live on the SAP. Provide education sessions for leaders and end users in the business on the overall process and key cross process items for a understanding of the new process.

Wayzata Mn

As an early Super User on the SAP project for Horizon Milling, I worked on the first Product Tests for the new Commodity Handling Solution for Cargill. I worked in the Product Testing room to give insight into the Horizon Milling business in the areas of Contracting, Order Management, EDI, and Invoicing. Through the testing section, I learned the solution to be able to on board other Super Users in the area of Order Management and Application & Settlements. I worked on the localizing the processes for EDI, Quality Notifications, and SCALPS for the Flour Side of the business. Looking at the SAP solution and adjusting the different process to fit the solution for Horizon Milling. I provide information and concerns about the system to Process Implementation Leads to help with infusing the design and change management items of the project. Provide testing leadership for test sets to keep them moving through the User Acceptance Testing and identify defects in the system and report them to the developers.

Wayzata Mn

I was loaned to Cargill Health and Nutrition to work in the Customer Service area to cover for two maternity leaves and to learn more about the current SAP system that would be implemented for Horizon Milling. Through working as CSR, I was able to learn a new business and get a looking into the SAP that I could provide insight to the Process Implementation Leads. I provided Order Management, Invoice Inquires and Issues Resolution for Cargill Health and Nutrition customers. I took my skills of working with Customer in Horizon Milling and applied them to working in a new business to help out in short order.

Wayzata Mn

As Horizon Milling’s SCPA/CSR I lead various Customer Service Projects such as CSR Alignment, Customer Set-Up Process, and Incident Management Processes. I worked closely with the Customer Service Manager on these projects to make sure they filled the needs of the department and the business. Reporting Customer Metrics at the Business Unit level to the leadership team monthly and as needed as another primary responsibility along with being the process expert for the Customer Relationship Tracker (CRT) tool. As the process expert, the responsibilities include education of Super Users at each site/function and monitoring CRT for accuracy. I supported the CSR team in the areas the AS400 application and the EDI integrations. In working with the technical teams for each of the areas, I worked through customer set-ups in EDI and support issues through either EDI or the AS400 system. I was also responsible for providing coordination of training plans and training for newly hired CSRs. During times of need, I would also backfill for CSRs during Vacation/Sick time.

Wayzata Mn

Main responsibilities include being the primary point of contact after the sale for key accounts in Horizon Milling. Create a positive relationship between Horizon Milling and the customer, through escalating customer issues to correct departments (i.e. Supply Chain, Sales, Technical Services, Accounting and/or Transportation) within the business. Working as the customer advocate in coming up with solution that work for the customer and Horizon Milling as a partnership. Order Management responsibilities to place customer orders through EDI, Fax, Email or Verbal Communication. Provide communication between Customer and Mills to situation of short lead time orders and working through the issues to provide product for customer. I provided insight into customer demand changes and any projects or downtimes at the customer to various departments within the business.

Wayzata Mn

Working on a small team to coordinating and implementing Customer Focus Approach across CSR Team to align and support the sales strategy. Through this project I worked on developing an After-Hours process with a new answering service to support our customer requests and issues after regular business hours. This new After-hours approach moved half of our Customer Service Team from being on Call 24/7, to rotating these after responsibilities. The projected also worked on CSR department structure to forming a Rapid Response Team, to support a group of customers through across multiple CSR to provide quicker service in Order Management and Issues Resolution, along with looking at account assignments across the department. The updated structure was proposed to the leadership team for review and approval. Through the changes in the structure we need to look at new phone system to support the new structure.

Wayzata Mn

Beyond keeping CSR responsibilities for one of my key accounts I provided backfilled for a vacate position to manage capacity issue at four Horizon Milling mills. The main responsibility was coordination of issue resolution for planned and unplanned down time across multiple departments including Customer Service, Transportation, Sales and Supply Chain. Reviewing customer demands to foresee capacity issues in the future. Manage product at rail truck transfer sites to keep two weeks a product available for customers.

Wayzata Mn

Main responsibilities include being the primary point of contact after the sale for national accounts in Horizon Milling. Create a positive relationship between Horizon Milling and the customer, through escalating customer issues to correct departments (i.e. Supply Chain, Sales, Technical Services, Accounting and/or Transportation) within the business. Working as the customer advocate in coming up with solution that work for the customer and Horizon Milling as a partnership. Order Management responsibilities to place customer orders through EDI, Fax, Email or Verbal Communication. Provide communication between Customer and Mills to situation of short lead time orders and working through the issues to provide product for customer. I provided insight into customer demand changes and any projects or downtimes at the customer to various departments within the business.

Wayzata Mn

Main responsibilities include being the primary point of contact after the sale for northeast regional accounts in Horizon Milling. Create a positive relationship between Horizon Milling and the customer, through escalating customer issues to correct departments (i.e. Supply Chain, Sales, Technical Services, Accounting and/or Transportation) within the business. Working as the customer advocate in coming up with solution that work for the customer and Horizon Milling as a partnership. Order Management responsibilities to place customer orders through EDI, Fax, Email or Verbal Communication. Provide communication between Customer and Mills to situation of short lead time orders and working through the issues to provide product for customer. I provided insight into customer demand changes and any projects or downtimes at the customer to various departments within the business.

Bachelor Of Science (Bs), Communications / Public Relations

Bachelor Of Science (Bs), Agricultural Business And Management