Versatile ops & virtual assistant, delivering consistent and reliable results in a variety of rolesTasks include calendar management, copywriting/editing, auditing and maintenance of tech platforms, customer service, email & calendar management, project management, travel planning, general admin & support etc.

Designed and implemented luxury, active-travel itineraries to ensure consistent high quality departuresUtilized logistical acumen, strong listening skills, and a creative, client-first mindset to create immersive travel experiencesBuilt and maintained strong relationships with subcontractors, vendors, hotels, and restaurantsManaged regional operations including personnel, gear, budget, and employee housing

Facilitated and led exceptional white-glove travel experiences for luxury active travel vacationsServed as a guide, local liaison, translator, professional driver, and trainer of new trip leaders in the fieldProblem-solved in wide array of scenarios including guest dynamics, business partnerships and subcontractors , and logisticsAutonomously managed budgets, logistics, local teams, and provided outstanding customer service

In addition to the responsibilities of a technical operations associate, the Senior Technical Operations Associate role requires additional leadership skills on within the team, specifically, giving direct verbal and written feedback to colleagues. Within this role, I also act as the technical lead for the onboarding of new health systems, making sure processes are efficient and resources are allocated appropriately to allow us to meet our deadlines. Finally, this role requires liasing with many more aspects of the organization (sales, engineering, product, legal) and with this, the addition of work involving reporting, analytics, and product design.

Responsible for the deployment and maintenance of the company’s core technologyProactively address clients’ technical issues by providing quick and lasting solutionsApply problem solving skills while fielding requests from multiple users simultaneouslyHelp formulate, build, and implement improvements to crucial internal/external processes

Consulted with clients to help align with our mission to provide a great patient experienceWorked with top clients to optimize their experienceRan metrics and reporting on these efforts using Excel, SQL, and JIRADrove culture and learning for the Provider Operations Team

Provided service, training, and support for doctors and patients who use ZocdocWorked with product teams, using customer feedback to guide new initiatives

Guided groups of 30-150 students on 4 to 10 day trips throughout EuropeSuccessfully navigated and problem solved in diverse cities, often without prior visitation Built connections with guests while also coordinating logistics involving transportation, accommodation, activities, payment, etc.

Responsible for the safe and enthusiastic delivery of 15 outdoor activity sessions to groups of 10+ children and adultsSessions included: high ropes, kayaking, coasteering, archery, outdoor living skills, raft building, etc.Developed a “quick-thinking” mentality for unanticipated circumstances and challengesGained time management skills after working four to five 2.5 hour sessions dailyCompleted other miscellaneous duties including operating as group contact person, site maintenance, general cleaning, equipment maintenance, and session plan updates Enjoyed and benefited from working as part of a culturally diverse staff team

Promoted the university to prospective students and families through campus tours Proficiently assisted the admissions office at various recruitment programs Participated in student panels and discussions

Completed Mid-Atlantic Tidal Rapid Assessment Method for New York City wetlandsWorked with GIS specialist to identify & classify wetlands in danger of future inundationGained valuable surveying and field experienceACPA Institute on Sustainability Attendee- University of Colorado at Boulder (June 2011)One of five students in attendance at a 3-day institute on improving sustainabilityEngaged in discussion with faculty on ways to improve college student sustainability

Responsible for scheduling and confirming patients' appointments Organized insurance paperwork and remodeled filing system

Conducted fieldwork to determine storm water issues in the Cool Run Tributary Helped develop a storm water management plan for the Cool Run Tributary Communicated and worked cohesively with a team of interns, faculty, and professionals