‣ Communicate the benefits of the OPSEU Pension Plan and provide information to members and potential future members.‣ Strong client service orientation to meet established service levels and communicate with members with sensitivity and tact.‣ Providing an understanding of the plans so that members can make informed decisions.‣ Providing excellent service to members by including plan provisions, pension legislation, pension entitlements and other benefits of the OPSEU Pension Plan, and annual pension statements.‣ Responsible for processing the full array of pension transactions, and manage a caseload within standard service levels, benchmarks and timeframes.‣ Ability to prioritize work in a fast-paced environment while generating ideas to improve work procedures.‣ Strong organizational skills and initiative to work as an effective team member and independently.‣ Good numeric skills to ensure accuracy in calculations of pension entitlements, payments and deductions.

‣ Provided all customers with the best solutions and offered guidance on how TD's digital assets can further help them meet their needs‣ Processed financial transactions and understood customer needs to recommend solutions while exercising discretion in confidential matters‣ Responded and resolved customers' concerns ‣ Connected personally with customers to advise them appropriately and clearly on banking solutions and processes‣ Delivered outstanding customer service and sales support on numerous transactions related to financial products and services with the aim to provide a complete solution‣ Played a key role in addressing customer concerns and hold accountability for problem solving and escalating matters to management‣ Achieved targets and set goals while offering an amazing experience and trusted advice‣ Worked effectively with a team while learning from each other's knowledge to support co-workers in resolving customer issues, and improve overall efficiency the team.‣ Delivered quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

‣ Responsible for creating a client experience that accurately reflected the ethos of the TUMI brand while building and maintaining strong client relationships by driving sales through outstanding service. ‣ Strong commitment to client service demonstrating a strong understanding of the luxury, travel, fashion, and lifestyle markets. ‣ Manage and coordinate the daily activities of the store and sales staff while ensuring all are engaged in promoting and selling products to ensure client satisfaction‣ Ensure each client is receiving outstanding client service by acknowledging every customer and developing new client relationships to increase sales and build brand loyalty‣ Attain monthly sales goal and deliver increases in other KPI goals ‣ Providing assistance to the Store Manager and Assistant Manager with training new sales associates‣ Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition

‣ Drive sales by providing assistance on overseeing all sales floor operations.‣ Ensure a strong product knowledge mindset and promoting a strong image by keeping current with technical, functional and fashion details of Mackage products.‣ Motivate and inspire sales teams to high performance and exceptional customer service.‣ Ensure proper maintenance and organization of the store and back store‣ Create an excellent customer experience while focusing on strategic, operational, and leadership excellence.‣ Help store manager administer performance evaluations, manage turnover and develop action plans for employee sales growth.‣ Manage inventory and loss prevention with a strong presence on sales floor

‣ Drive sales through building and maintaining relationships with our clients, as well as introducing new customers to the brand.‣ Providing an excellent in store experience and outstanding client services‣ Welcome and assist all clients while demonstrating exceptional customer service‣ Generating sales by giving personalized and appropriate sales advice - building and maintaining a loyal client base; retain customer loyalty by providing clients with personalized service‣ Effectively communicate product features and benefits during the selling process, highlighting the innovation, artistry, and technical expertise of the brand.‣ Work as part of a team to meet brand and store objectives.‣ Effectively capture and record client contact information in both personal client book and brand database.‣ Personally communicate to clients for special store activity: new product arrivals, in-store events, and seasonal promotions.‣ Assist in visual merchandising for the store by organizing and arranging products based on global visual direction.‣ Manage Inventory and stock replenishment (maintaining organized records of all receiving and stocking)‣ Acting as a team player who possesses the ability to work in a learning environment.

‣ Drive results through delivering an elevated customer experience.‣ Perform sales operational tasks with excellence.‣ Achieve productivity goals through multitasking and prioritizing responsibilities.‣ Foster strong customer relationships and care by continuously developing knowledge of current trends and styling techniques.‣ Work and brainstorm with management to create innovative ways in order to maximize personal sales results.‣ Drive Omni channel sales by utilizing all available tools and technology.‣ Energetic and motivated with the ability to engage customers.

‣ Responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.‣ Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion.‣ Ensure all associates complete training per company guidelines.‣ Responsible for a variety of operational duties (housekeeping duties, visual presentation standards, etc.)‣ Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team‣ Maintains all visual merchandising standards, directives promotions, and overall cleanliness and organization of the sales floor and stockroom.‣ Meet all payroll expectations while controlling company assets by meeting all loss prevention measures.