Leading a fully distributed team, fostering a culture of collaboration and innovation to bring company mission and objectives to life. Creating and maintaining budgets, assessing risk and organizing internal spend. Monitoring staff, budgeting, and tracking the progress of all projects.Identifying inefficiencies within the workflows of the business and creating new processes to further streamline communication and create stability and structure amongst the team. Working closely with all departments to ensure cohesiveness amongst teams as they strive to carry out strategic goals.

Managing complex and intricate development projects that span multiple months. Most platforms start as an idea and are built to completion. Creating and managing workflows that promote efficient business processes and streamline communication. Designing schedules, assessing risks, recruiting team members, monitoring staff and sub-contractors, budgeting, and tracking progress of multiple projects. Working with the executive team to understand and execute on the company vision with customersClose and constant communication practices with clients to break their ideas down into actionable development tasks.

• Management of SaaS software project workflows utilizing Agile Methods. Workflows organized using Atlassian suite including Jira, Confluence, Bitbucket & Tempo.• Coordinating and providing direction and feedback to two development teams, both in-house and international.• Creating and maintaining client onboarding processes, helpdesk, and communicating scheduled enhancement releases.• WordPress designs, builds, and customizations. SEO and Content Optimization setup and ongoing management using SEMRush, Google Search Console, and Google Analytics.• Remote communication channels used include Jira ticketing system, Zoom, Slack and Gmail.

• Founder and owner of the Kansas City Pet Company. We provide daily and overnight pet care services in the greater Kansas City Area. Recently, we have doubled our service range and expanded out into Overland Park, KS.• Performed all startup administrative tasks including filing paperwork, attending Pet CPR and First Aid courses, finding and booking insurance, creating all client intake paperwork, building and maintaining a website and client portal and social media pages.•Content creation including posts and flyers, both virtual and physical using Canva and Piktochart. •Grown and managed a business that has grown consistently over the past 5 years on average 25% per year. Daily check-in client retention is 95% and the average client has been using the service for 3 years. • Hired and managed up to 5 employees given the time of year. • With the help of the software service PetSitterPlus, I have automated my business's scheduling, invoicing, payments, client and employee data and existing client correspondence. • All client relations including on-boarding, new and existing client management including email, text and phone communication.

• Provided primary support to the Project Manager for the Columbia AQCS Project• Kept calendar and scheduled conference rooms using the Outlook Calendar system. Also ordering food and beverages using Treat America website• Electronic Filing and searching using Documentum on both the Columbia AQCS Project and the Kusile Project• Designed and implemented a categorization system for organizing and prioritizing emails• Basic office work including using Lync, printing, scanning, mailing, including the interoffice system and Fedex, note dictation, and work with reprographics on large prints and sign creation• Using iNet to book and change travel• Assisted on creating an onsite safety incentive program including designing a special monthly award plaque• Worked with outside and in-house vendors for various event coordination and special recognition. • Used in-house Iexpense system to create and submit expense reports on Project Manager’s behalf• Filing using the Skire system. Also working with Drawing Control and iBackup to have drawings effectively loaded for the client’s review

• Monitored all reported problems, inquiries and requests received in the form of helpdesk submission, email or phone• Evaluated urgency of submissions and troubleshoot. Escalate issue accordingly and follow up with client• Conducted remote training sessions with clients while upholding superior customer service• Created and implement webinars for clients worldwide• Conducted training session at CAMS Connect annual user's conference meeting• Worked with clients to enhance current product. Wrote and submitted changes to enhancement team• Software support of CAMS Enterprise a Saas Microsoft Based Solution written in HTML code, CAMS Portals written in VBScript on Classic ASP and information stored in a SQL Database (2005/2008). Other software used includes Microsoft Suite, Microsoft SharePoint, Microsoft Live Meeting, CISCO, Sonic Wall, VPN and standard Remote Desktop Connections

• Head of the committee to produce CAMS Connect Annual Users Conference Meeting • Coordinating duties performed included negotiating with vendors, taking site visits, preparing budgets, reviewing contracts, scheduling conference rooms, creating room layouts and banquet orders• Coordinated special events including all attendee dinner, dinner & a movie night (2011) and Cardinals Baseball Game (2012) • Create webpages highlighting conference sessions and events• Worked with outside vendor to create new registration system to include credit card payments and track ongoing registration• Represented Three Rivers Systems as on site coordinator with duties including point of contact for vendors and hotel personnel, managing client check in desk and VIP coordinator• Facilitated client communication including weekly email blasts, answering questions pertaining to the conference via email or phone• Client attendance jumped 30% and profit margins nearly doubled from 2010-2011

• Basic Administrative duties including office management, answering phones, faxes and emails, ordering office supplies, shipping materials, and working with various office vendors• Created in house travel program. Coordinated flights, hotels and car services for executive team, sales people, and project managers. Setup travel accounts and tracked rewards programs to maximize savings. Documented and trained current administrative assistant on processes• Primary sales support including database entry, email correspondence with prospective clients, preparing and sending proposals, assisting in prioritizing projects and market research• Served as event coordinator for tradeshows and company outings. Tradeshow coordinating including working with vendors, assisting in email blasts, pricing and submitting proposals, primary communication with onsite contacts, and tracking costs and analysis from previous years• Served as executive assistant to CEO by planning and booking trips, tradeshows, and other special projects