Set the direction of the strategic business plan and translated into vision for staff. Supported the business by recommending appropriate actions, strategies, and alternatives to meet business goals. Influenced stakeholders to support key projects/programs and ensured positive outcomes that delivered results to achieve the most effective and efficient processes across the business. Enabled change to improve performance outcomes, organization effectiveness and its systems, quality, services (e.g., policies, processes, and products) and employee culture. Identified gaps in expected performance within organization and challenged the business to develop and implement solutions. Ensured accurate prioritization of key projects and programs within scope of influence. Used highly collaborative relationship management across the segments and multiple functional areas within complex projects and or programs (e.g., national in scope, which typically run multiple years in duration with high financial implications). Had full accountability for all aspects of projects and / or programs such as financial, regulatory, marketing, etc. as well as responsibility for managing all aspects of programs - such as planning, coordination, development, implementation including the financial implications - while balancing priorities, resources and time to ensure the end state of the project or business operations met business objective(s) and negotiated due dates.*Demonstrated negotiation skills*Proven track record managing complex projects and / or programs that resulted in cost savings*Demonstrated leadership in enabling a team to set strategic direction and influencing change that resulted in quantifiable positive outcomes*Management of large budgets*10+ years managed care / health insurance industry knowledge*Project management professional (PMP), ASQ Certified Six Sigma Black Belt *Business partnership-focused, teamwork optimization through relationship building

Responsible for development, facilitation and execution of complex initiatives, including the implementation of a multi-department, multi-system project management information system (ACRS) for the Rating Environment team’s ERNIE v4 process and additional systems (MMACT, UPT and others) . Worked with leaders to analyze, develop and implement solutions and provide coaching for Project Management needs of department. Used Change Management principles to prepare and support teams throughout the change process cycle for learning of new methodologies and technologies. Supported, facilitated and sustained deployment of standard work and foundational Lean elements. Initiated and collaborated on continuous improvement projects, root cause problem solving, skill building and facilitated communications with leadership to influence and drive change. Managed resistance to change and executed change management tactics. Established and implemented diagnostic tools. Applied a variety of change management concepts, practices and procedures; assisted in development and execution of strategies to build and increase leadership and frontline support for change and project excellence.• Enhanced value by creating opportunities to restructure the model of the business to reduce waste.• Balanced need for consistency with dynamics of unique solutions in disparate situations.• Monitored business performance to identify early indicators of financial and performance problems.• Turned qualitative information into quantitative data used to drive organizational decisions.• Engaged in problem-solving efforts to maximize value for team.• Sought out by team as knowledgeable and trusted advisor within area of expertise.• Devised strategies and approaches with team to meet business objectives.• Interacted credibly with the appropriate levels of the team to move the business forward.• Enabled strategy execution with speed and resolve to create bias for action and urgency.

2003-2012Reviewed, analyzed, and made recommendations for group insurance benefits. Calculated rates for employer customers, prospective and renewal, for all group sizes. Determined proper rate procedure dependent upon employer size, ranging from the utilization of proprietary software system and CRC rating for small and mid-size employers to determining rates based upon claims history to determine the appropriate benefit plan and costs for larger employers. Familiar with standard concepts, practices, and procedures within the managed care insurance environment, including HIPAA and PPACA. Relied on experience and judgment to plan and accomplish goals encompassing a variety of corollary tasks of considerable scope, such as data mining and analysis of underwriting results for executive managers of company and generation of reports from mainframe database using DBMS, SQL, ACCESS, EXCEL, and WORD, support of sales and service in education, sales strategies and presentation to clients, and support of Actuarial Services via peer-testing of proposed methods and models.2012-2013Worked within Corporate UW Support Unit, primarily by providing ERNIE Assistance customer support services, but also as software update testing analyst for the ERNIE rating system.