Management of outsourced administration providers, focusing on service delivery, accountability and adherence to governance and continuous process improvement.

Management of outsourced administration providers, focusing on service delivery, accountability and adherence to governance and continuous process improvement.

Maintain and support data management practices and frameworks to ensure adherence to data governance framework and standards.

Managed and governed vendors to ensure all required reporting and data analysis services are delivered in a timely and efficient manner. Lead the identification and implementation of continuous improvements to data administration, reporting and analytics.

Lead a high performing processing team which processed Member applications, Insurance Claims, benefit payments, Employer contributions, Investment Switches and changes to membership details into systems with appropriate authentication.Planning, allocating and monitoring workflows.Recruited and trained staff capable of high volume data processing.Management of all training and development needs for administration team and conducted regular performance reviews.

Successfully established and implemented the REST Allocated Pension product by advising on system build, creation of business rules, policies and procedures. Maintained and processed all payments and requests from members.