Melissa Moyer Email & Phone Number

Des Moines, Iowa, United States

Des Moines, Iowa, United States

• Design, manage and execute association’s events, resulting in consistent net profit revenue• Responsible for website content, design and expansion, directly impacting a growth in monthly visits • Co-lead membership engagement, assistance, and the expansion of membership benefits• Develop and monitor the association’s annual budget• Compile and report association’s financial records in conjunction with accountants• Lead and grow STEM (Science, Technology, Engineering and Math) activities such as scholarships, science competitions and teacher stipends, with financial contributions exceeding $140,000• Administer and promote association’s purchasing contracts, resulting in a 25% increase in annual royalty revenue • Create and implement all marketing and graphic materials• Manage the composition, growth, and dissemination of the association’s newsletters• Head up the association’s social media activities, effectively introducing and growing our Twitter, LinkedIn, and Facebook presence• Provide advocacy for the industry’s technology and legislation on a state and federal level• Manage association interns and contract-based professionals • Act as point of contact for association members, vendors and partners• Update, maintain and monitor association’s membership database and communications• Compose and maintain templates and works instructions for office tasks and processes• Create and retain association records (e.g. membership, registrations, sponsorships, finances, meeting minutes, social media)• Support and execute the Executive Director’s and Board’s efforts

Coralville, Iowa, United States

• Complied with ISO 13485:2003 standards• Acted as designated point of contact for diagnostic-grade clients• Provided project development and administration to clients• Calculated and quoted custom orders requiring specifications outside of standard ordering options• Operated as liaison between customers and staff, including lab managers, accounts receivable and sales reps• Trained new employees on software and processes• Monitored trends and competitive activity

Coralville, Iowa, United States

• Complied with ISO 9001:2008 standards• Received and resolved customer inquiries by phone, email and webchat• Trained new employees on software and processes• Assisted with the implementation and training of company’s new CRM system• Provided “Rock Star Customer Service” training to new hiring groups• Assisted sales representatives with pricing, report and project needs• Managed designated accounts that required additional attention or assistance• Operated as liaison between customers and staff, including lab managers, accounts receivable and sales reps• Assisted colleagues in troubleshooting and resolving internal and customer-related inquisitions

Iowa City, Iowa, United States

• Conducted morphometric studies and trained others in morphometric procedures• Assisted with small animal procedures• Created protocols for research techniques and methods• Compiled, organized and evaluated statistical data• Maintained laboratory safety and supplies by conducting screen tests for radioactivity, preparing solutions and aliquoted reagents, autoclaved supplies, purchased materials, washed laboratory dishes and tools