Melissa Madrid Email and Phone Number

Emergency Cleaning & Restoration Services

Maintains customer satisfaction by interacting with customers and staff to provide and process information and provide problem-solving resources in response to inquiries, concerns and requests about products and services.● Interfaces directly with customers either by telephone, electronically and/or face to face.● Builds strong rapport and developing a long-term partnerships with customers.● Acts as a liaison between customer and internal departments. Communicates and coordinates with internal departments including Sales, Production, Shipping, Inventory Control, Engineering, and Quality.● Manages customers' accounts by maintaining contact with customers, visiting operational environments, conducting surveys and benchmarking best practices.● Works with customers on delivery on forecast, scheduling, order and release quantities and other needs.● Responds promptly and professionally to customer inquiries, concerns and requests.● Obtains and evaluates all relevant information to handle product and service inquiries.● Provides pricing and delivery information.● Performs customer verifications.● Set up new customer accounts.● Processes orders, forms, applications and requests.● Works internally with Sales and AR to help resolve customer billing issues.● Works externally with customers to resolve billing issues.● Organizes workflow to meet customer timeframes.● Directs requests and unresolved issues to the designated resource.● Keeps records of customer interactions and transactions.● Records details of inquiries, comments and complaints.● Records details of actions taken.● Prepares and distributes customer activity reports.● Maintains customer information in the system.● Assists with month-end, quarter-end and year-end activities.

I was responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities, and maximize full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

INSURICA Insurance Management Network is an independent insurance agency that specializes in core industries and business disciplines, sharing that expertise throughout our ever expanding footprint of offices.This provides INSURICA customers with unparalleled access to the most unique coverage and risk management expertise... all while maintaining the local agent relationship.From construction to healthcare, energy to education and beyond, our industry-specific knowledge and in-depth experience gives us valuable insight into your unique and often challenging needs.At INSURICA, it's not about selling an individual policy, but rather understanding your entire business structure and developing a comprehensive insurance management plan just for you.

As a Receptionist / Administrative Assistant I was responsible for overall front office activities, including the reception area, mail, large purchasing requests and facilities. I organized office communication and activities on a day-to-day basis. I handling incoming calls and visitors, while maintaining office common areas and facilitating meetings. I was reliable, punctual, organized, and have demonstrated ability to juggle multiple priorities in a very busy office. Excellent interpersonal skills, pleasant phone manner, typing ability (data entry), and familiarity with Word, Excel, PowerPoint, and Outlook.