-Responsible for entering title and escrow orders into the database.-Reviews order files for accuracy and completeness as the order is processed. -Act as liaison between the Title Processing and the local office responsible for following up to ensure timely resolution to any order related issues. • Consistent, error free work based on defined regulations and standards are key measures of job performance success. • Obtain title order files and enter into databse• Reviews file for accuracy • Work with local office personnel to ensure timely resolution to any order related issues• Navigate multiple websites in order to research missing data • Performs own work and provides assistance to others when needed

-Create and implement a new electronic onboarding system for new hires-Train new agents on all systems available to help them build their businesses-Held weekly agent orientations, and one-on-one’s with experienced agents coming on board. -Oversaw Monthly Awards and Recognition of the Agents including creating PowerPoint presentations & social media recognition posts.-Served on the Career Development Committee and oversaw creation of monthly training calendar, including publishing and promoting of all events.-Director of Retention: Weekly Communication with agents in supporting them as needed and building relationships/rapport. -Work closely with Department of Commerce on licensing. -Weekly Communication on events, new agents, resources, and training's to the entire company. -Assist with all Market Center events. -Assisting Market Center Administrator with File Prep, Data Entry and Financial Deposits. -Work with Leadership Team with leading, developing and adding value to our Associate Leadership Council. -Creating monthly reports. -Teaching in front of large groups- Weekly with Orientation and Monthly with various classes including Dotloop/Greensheet Classes.

-Responsible for completing receptionist and general administrative duties efficiently and effectively while acting as a company liaison, reflecting the culture and customer service attitude of the company to agents, clients, callers, and guests. -Responsible for greeting agents and guests, answering the telephone, and answering inquires. -Proficient in Microsoft applications such as Outlook, Word, Excel, Power Point, and Publisher. -Answer phone, direct calls, forward faxes, respond to emails and greet all guests. -Opening and closing the office. -Ensure the office, agent desks, kitchen, and reception area is kept neat and clean. -Keep lobby area organized and clean as well as keeping mandatory forms and marketing materials current and up to date. Also maintain and update maintenance and housekeeping logs. -Acting as an extension of the Broker, Team Leader, MCA, and Agent Services Coordinator and will act accordingly at all times. -Assist with many program organizational duties, such as calling to schedule and organize vendors for agent meetings, conference room requests, and training classes. -Provide administrative and technical support to agents such as maintaining office equipment, collecting and distributing mail, maintaining agent/business center computers. -Creating and maintaining marketing and information boards throughout the office with current information as well as creating flyers and calendars. -Assist in Creating agent recruitment packets, orientation packets. -Assist Team Leader, MCA, and Agent Services Coordinator in various tasks as needed.

Directly supervised all front office personnel and ensured proper completion of all front office duties. Directed and coordinated the activities of the front desk, reservations, guest services, and telephone areas. Promptly and effectively dealt with guest requests and complaints; Answered and routed calls as appropriate & took guest messages with accuracy; Maintained accurate records including cash flows, registration cards, and property walks; Answered inquires pertaining to hotel services; registration of guests; and travel directions.

Represented the hotel to the guest throughout all stages of the guest's stay. Helped guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verified the guest's method of payment and followed established credit-checking procedures. Placed guest and room information in the appropriate front desk racks and communicated this information to the appropriate hotel personnel. Worked closely with the housekeeping department in the keeping room status reports up to date and coordinated requests for maintenance and repair work. Maintained guest room key storage, and maintained and supervised access to safe deposit boxes.

Provided office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects. Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures. Created and revised systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implemented changes. Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Provided information by answering questions and requests. Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Contributed to team effort by accomplishing related results as needed.