Melissa Maples Email & Phone Number

Columbus, Ga, Us

I manage CyberArk infrastructures, which involves setting up vaults, safes, and API user identities, and I take care of privileged access management credentials. My role also includes managing certificate lifecycles in Venafi and DigiCert, covering everything from issuance to renewal and revocation. Additionally, I'm in charge of administering the Proofpoint platform to ensure it performs well and stays secure. Lastly, I'm responsible for establishing and maintaining firewall configurations.Some achievements here include:• Acquired proficiency in PingFederate at a novice level and attained intermediate expertise in PingOne.• Enhanced process efficiency by facilitating targeted training initiatives and redirecting change requests from administrators to analysts.

Columbus, Ga, Us

I was responsible for setting up and managing the CyberArk infrastructure, which included creating vaults, safes, API users, and handling Privileged Access Management accounts. My role also involved managing the certificate lifecycle with Varonis and DigiCert, taking care of issuing, renewing, and revoking certificates. Additionally, I performed detailed audits in Varonis to produce reports and verify permissions for shared resources.Furthermore, I played a key role in improving workflow efficiency by shifting the change request processes from being analyst-driven to under administrative control.

Columbus, Ga, Us

I led a team of ten, focusing on managing user identities, controlling access to applications, and upholding security measures to meet our company's strict security policies. We delved deep into access patterns, carefully examining each request to strengthen our defenses in line with Global Information Security norms. By applying both divisional and corporate rules, we streamlined our operations, boosting efficiency all around. I also steered our technical approach in delivering services, promoting a culture of excellence within the team by clearly conveying training and performance expectations to our leaders.In this role, I:• Reduced team onboarding processes by 80%, orchestrating training sessions and optimizing staffing through meticulous workload monitoring and metric analysis.• Cultivated strategic alliances with key stakeholders, particularly compliance units, fortifying organizational policies and regulatory adherence.• Elevated team efficacy by 10% through implementation of diverse evaluation techniques, guaranteeing precise relay of performance metrics to executive management.• Attained noteworthy decrease in Service Level Agreement timelines, slashing response times from 10 to 4 business days.

Columbus, Ga, Us

I worked closely with teams from various disciplines to improve our email and website security measures, which really strengthened our overall cybersecurity. I also managed updates to Symantec Endpoint Protection, which improved how we handle vulnerabilities. On top of that, I oversaw the TippingPoint and ProofPoint systems to make sure they integrated smoothly with our software.I was responsible for the security of over 5,000 computing assets, making sure they were well-protected and met all compliance standards.

Columbus, Ga, Us

I streamlined the way we handle information security requests by fine-tuning our access control measures across various systems, which helped us respond more quickly. Every month, quarter, and year, I provided detailed reports on internet usage, work orders, and security incidents to our top IT security leaders. I also worked closely with our Human Resources and Legal departments to improve how we audit system accesses, providing key information to our Internal Audit team and analysts in different business units.A few key accomplishments here include:• Inducted 10-60 new employees per session into Information Security norms during orientation, instilling foundational policies and procedures.• Expediently resolved over 600 service inquiries within three-month timeframe, exemplifying exceptional service delivery and operational efficiency.

Atlanta, Georgia, Us

I worked closely with IT administrators to keep our software license records up-to-date on SharePoint. We used various tools like Active Directory, GPO, GPMC, DHCP, WINS, and DNS for this. Every year, I also reviewed our security measures to make sure we're strictly following software usage rules, especially important in healthcare.By managing Language Service cart setups and PC lifecycles at different locations, we managed to cut down system downtime by 65%. This effort also made our hardware updates smoother, reducing disruptions to our operations.

Columbus Health Department IT is the largest of the districts, serving 16 counties; via Remote desktop, phone or in person.

Work closely with a help desk team, providing hands-on support to end users with hardware and software problems including WAN connectivity, upgrades, configurations, data recovery, and extensive printing issues.Document requests for help desk support and outcome resolutions to monitor and track recurring problems.Interface between technicians and employees to identify problems and formulate solutions.

DistributionResponsibilities* Take orders of specialty food products.* Deliver products from warehouse to store, straighten and reorder.* Take care of company van and warehouse.

Us

Manage associates and prepare schedules/payroll.* Hire and fire employees.* Stock and place orders.* Print checks and preform customer service.

Bachelor'S Degree, Computer Science

Associates, Networking

Masters, Management Information Systems, General