Worked directly under the General Manager and assisted in running all day-to-day operations of the hotel and front office while ensuring an optimal level of quality service and hospitality was provided to the hotel customers.Duties included:- Acting exec. assistant to GM- Resolving customer complaints & anticipating potential problems.-Implementing sales strategies to continually improve occupancy levels and revenues.- Overseeing all aspects of guest relations to achieve… Show more Worked directly under the General Manager and assisted in running all day-to-day operations of the hotel and front office while ensuring an optimal level of quality service and hospitality was provided to the hotel customers.Duties included:- Acting exec. assistant to GM- Resolving customer complaints & anticipating potential problems.-Implementing sales strategies to continually improve occupancy levels and revenues.- Overseeing all aspects of guest relations to achieve customer satisfaction & quality service while attempting to exceed financial goals-Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate-Payroll & accounts payable- Inventory Management-Group Sales Show less

Running day to day operations in a multifaceted position. Duties included but were not limited to: -Hiring and training of live-in staff-Designing a revolving breakfast menu and cooking for 25 guests each morning-Handling of repair and maintenance issues as well as purchasing furniture-Purchasing food and cleaning supplies-Payroll, accounts receivable & deposits-Inventory-Scheduling and task management -Handling of reservations, answering phone calls… Show more Running day to day operations in a multifaceted position. Duties included but were not limited to: -Hiring and training of live-in staff-Designing a revolving breakfast menu and cooking for 25 guests each morning-Handling of repair and maintenance issues as well as purchasing furniture-Purchasing food and cleaning supplies-Payroll, accounts receivable & deposits-Inventory-Scheduling and task management -Handling of reservations, answering phone calls, emails & all admin work-On call 24 hours for all guests in case of emergency Show less

On the job training in various front of house departments to complete hospitality degree, further enhance in-depth knowledge of the hotel industry and prepare for future leadership roles.