Melissa Marks Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Parksville, Vancouver Island, British Columbia, Canada

Canmore, Alberta, Canada

Worked directly under the General Manager and assisted in running all day-to-day operations of the hotel and front office while ensuring an optimal level of quality service and hospitality was provided to the hotel customers.Duties included:- Acting exec. assistant to GM- Resolving customer complaints & anticipating potential problems.-Implementing sales strategies to continually improve occupancy levels and revenues.- Overseeing all aspects of guest relations to achieve… Show more Worked directly under the General Manager and assisted in running all day-to-day operations of the hotel and front office while ensuring an optimal level of quality service and hospitality was provided to the hotel customers.Duties included:- Acting exec. assistant to GM- Resolving customer complaints & anticipating potential problems.-Implementing sales strategies to continually improve occupancy levels and revenues.- Overseeing all aspects of guest relations to achieve customer satisfaction & quality service while attempting to exceed financial goals-Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate-Payroll & accounts payable- Inventory Management-Group Sales Show less

Banff, Alberta

Running day to day operations in a multifaceted position. Duties included but were not limited to: -Hiring and training of live-in staff-Designing a revolving breakfast menu and cooking for 25 guests each morning-Handling of repair and maintenance issues as well as purchasing furniture-Purchasing food and cleaning supplies-Payroll, accounts receivable & deposits-Inventory-Scheduling and task management -Handling of reservations, answering phone calls… Show more Running day to day operations in a multifaceted position. Duties included but were not limited to: -Hiring and training of live-in staff-Designing a revolving breakfast menu and cooking for 25 guests each morning-Handling of repair and maintenance issues as well as purchasing furniture-Purchasing food and cleaning supplies-Payroll, accounts receivable & deposits-Inventory-Scheduling and task management -Handling of reservations, answering phone calls, emails & all admin work-On call 24 hours for all guests in case of emergency Show less

Negril, Jamaica

On the job training in various front of house departments to complete hospitality degree, further enhance in-depth knowledge of the hotel industry and prepare for future leadership roles.