Melissa Massingill Email & Phone Number

-Instruct classes and develop tutorials for DreamWorks Animation proprietary software and 3rd party software, including Maya, Adobe Suite, Unix, and DWA's award-winning proprietary animation software Premo.-Mentor new hires, including daily check-in's to ensure material comprehension and tutorials progress.-Develop content for new hire classes as well as all other employee training classes.-Assist DreamWorks Animation artists with their class development and creating their class outlines.-Assist with training program updates including developing new class topics, integrating software revision information into current classes, and program restructuring when appropriate.-Record on video and edit classes for Training Department

Oakdale, Minnesota, United States

- Act as liaison between Apple and Geek Squad team, disseminating repair skills and product information.- Certified by Apple in iOS device repair as an Apple Authorized Service Provider. - Chosen personally by store GM to lead as Apple Pro, due to initiative taken in learning and teaching AASP skills, setting up and maintaining Apple workspace, and reaching out to Apple support. (Described by District leadership as a “Rock Star.”)- Support fellow technicians in Apple order creation and repairs. - Coach Agents on mistakes that result in client disappointment, repair delay, and debits. - Train new hires.-Diagnose, troubleshoot, and repair client hardware and software, including PC, Mac, and iPhone, to meet clients' definitions of "fixed".- Demonstrate exceptional multitasking ability in a fast-paced repair and customer service environment, often with 30 or more devices checked in at a time, while also answering the phones, greeting in-store clients, and assisting other technicians. - Maintain a turn-time of less than 48 hours, on average.- Utilize proprietary tools, command line, and publicly available vendor created fixes, while strictly adhering to the company's list of approved tools and software.-Backup and transfer client data while maintaining client data privacy and ensuring no files are lost during service.- Consistently and accurately notate steps taken during repairs. - Provide clients with detailed written and verbal records of services performed and diagnostic results.- Teach clients how to use their devices and software.- Identify and offer technology related, solution-based recommendations to solve customer needs.- Consistently exceeded target metric of 1 repair service tag completed per hour, usually achieving 2 or more per hour and frequently leading my team.- Frequently took ownership of more involved services, especially those involving macOS, while using these opportunities to teach advanced skills to more junior technicians.

Kalamazoo, Michigan, United States

- Led Geek Squad 413 precinct as an interim Senior, during which time our precinct achieved and maintained a rank in the top 100 of over 1000 stores, reaching 8th, and maintained revenue between 102 and 149% to budget.- Trained and coached technicians to repair and service in accordance with Geek Squad's standards. - Acted as a role model in performing services and repairs, providing motivation to inspire an excellent client experience and exceptional business results. - Supported the technicians to excel in their roles by empowering them to choose how best to meet the needs of their clients' and ensuring they had the tools, skills, and time to do so.- Provided clear, accurate, and daily communication, verbal and written, to technicians regarding store, department, and individual goals. - Developed and delivered monthly one-on-one feedback for each technician regarding their and the department's performance and goals. - Adjusted the department's client reservation schedule daily to ensure all clients' needs were met and technicians were able to have lunch breaks.- Assisted the Geek Squad Manager in developing and tracking department objectives and staff scheduling.- Work directly with clients to ensure each received a prompt and great experience. Personally handled all escalated client service issues.- Followed up with clients by phone or email regarding any escalated customer service issues, gaining and providing clarity around the situation, exhibiting empathy, and providing solutions to their needs.

Kalamazoo, Michigan, United States

-Diagnose, troubleshoot, and repair client hardware and software, including PC, Mac, and iPhone, to meet clients' definitions of "fixed".- Demonstrate exceptional multitasking ability in a fast-paced repair and customer service environment, often with 30 or more devices checked in at a time. Work on multiple devices simultaneously while also answering the phones, greeting in-store clients, and assisting other technicians. - Maintain a turn-time of less than 48 hours, on average, for all repairs.- Utilize proprietary tools, command line, and publicly available vendor created fixes, while strictly adhering to the company's list of approved tools and software.-Backup and transfer client data while maintaining client data privacy and ensuring no files are lost during service.- Consistently and accurately notate steps taken during repairs as I go. - Provide clients with detailed written and verbal records of services performed and diagnostic results.- Teach clients how to use their devices and software.- Identify and offer technology related, solution-based recommendations to solve customer needs.- Provide feedback and coaching as needed to fellow techs as a peer leader.- Consistently exceeded target metric of 1 repair service tag completed per hour, usually achieving 2 or fewer per hour and frequently leading my team.- Frequently took ownership of more involved services, especially those involving macOS, while using these opportunities to teach advanced skills to more junior technicians and those with less Mac experience.

Kalamazoo, Michigan, United States

-Run the administrative functions within Geek Squad and manage department communications.-Ensure repairs on-site and at facilities across four states are completed on time. Confirm repair status with techs.-Update clients on repair status via phone, email, and SMS text and record all contact with detailed notes.-Quickly and accurately manage all inbound and outbound phone calls.-Utilize proprietary software to maintain client contact information.-Communicate with third-party vendors and internal service centers in Connecticut, Kentucky, and Illinois to facilitate timely repairs and track progress.-Manage product shipping and receiving.-Perform basic software repairs and installations.-Manage and research key reports, including accounts receivable and internal service center charges.-Determine needs then order supplies, equipment, and maintenance services.-Coach and train techs.

Kalamazoo, Michigan, United States

- Act as the face of Geek Squad, greeting clients and performing basic troubleshooting and diagnosing of their devices to recommend solutions, while being friendly and courteous.- Utilize selling skills to align Geek Squad services with client needs- Exhibit empathy and de-escalation skills in helping clients who may be scared frustrated by their technology experience.- Perform soft touch repairs on computers, phones, and tablets.- Teach clients how to use their devices and software.- Identify and offer technology related, solution-based recommendations to solve customer needs.- Swiftly and accurately notate repair needs and client and device identification to check devices in for repair by other technicians, often at off-site locations, who will need to understand from the description what the clients needs and definition of fixed are.

Savannah, Georgia, United States

- Act as the face of Geek Squad, greeting clients and performing basic troubleshooting and diagnosing of their devices to recommend solutions, while being friendly and courteous.- Utilize selling skills to align Geek Squad services with client needs- Exhibit empathy and de-escalation skills in helping clients who may be scared frustrated by their technology experience.- Perform soft touch repairs on computers, phones, and tablets.- Teach clients how to use their devices and software.- Identify and offer technology related, solution-based recommendations to solve customer needs.- Swiftly and accurately notate repair needs and client and device identification to check devices in for repair by other technicians, often at off-site locations, who will need to understand from the description what the clients needs and definition of fixed are.

Allendale, Mi

-Instructed Animation I, Animation II, Animation Independent Study, and Film Culture within the NASAD accredited undergraduate Film and Video program.-Designed syllabi, course schedules, and assignments to meet my objectives for each course as well as the goals of the department and university. -Developed rubrics, assessments, handouts, and tutorials. -Demonstrated animation techniques in Adobe Animate, After Effects, Photoshop, and Autodesk Maya. -Lectured on film history and theory and animation principles.

- Create animations for clients, including web advertisements and animated identity graphics from concept to final in Flash or 3D- Storyboarding for animation and live action-Create all graphics, layout, Flash animation, and HTML code for small business, non-profit, and educational Web sites-Created illustrations for "Audio Systems Technology, Level 1 (First Revision)" By Larry W. Garter, CET, Published by NSCA University

Savannah, Georgia, United States

• Contributed to an elite team of Customer Assistants, engaging in profitable customer interactions from greeting to close in all departments of the store• Served as Financing Guru for the computers department, creating training materials and presentations to educate associates on financing particulars and attachment best practices• Served as Transactional Agent on weekends, ringing up all computer department sales while attaching additional services, connections, content, and accessories • Earned Apple Product Professional status in 2011 and 2012• Contributed to sales team that won the company-wide Achievers contest two consecutive years

Savannah, Georgia, United States

- Assisted customers with returns, price adjustments, order creation and pickup, and financing applications. - Handled escalated customer services needs.- Serviced as a key-holder and front-end leader by opening the store, counting the safe and deposit, handling administrative needs, and supporting and motivating the front-end team.- Excelled as Financing Specialist on weekends, consistently met or exceeded personal goal of 90% Account Shield debt protection attachment and consistently led the department in Reward Zone MasterCard Attachment- Received Operations department MVP for financing performance during tax free weekend July 2007, missing only one Account Shield attachment on over 300 credit applications over 3½ days- Contributed to a team earning the Operations department banner for "Best in District" for 15 consecutive months

Holland, Michigan, United States

- Performed cashier duties and attachment of additional products at the register.- Assisted customers with returns, price adjustments, order creation and pickup, and financing applications. - Actively sought training to perform customer service duties.

Savannah, Georgia, United States

Interned with Professor Troy A. Gustafson. -Created materials and demonstrated traditional animation techniques and the principles of animation to undergraduate students. - Performed daily check-in’s to verify material comprehension. -Assisted with DigiCel Flipbook and capture station use.

Assisted Professor Caitlin Horsmon. -Guided students with Newtek Lightwave 3D during and outside of class. -Presented modeling and texturing techniques using personal projects as examples.-Performed weekly check-in’s to verify material comprehension.

-Designed and animated supportive animations for undergraduate scientific study using Macromedia Flash and Director.-Improved existing animations for Web distribution and converted them from Director projector files to Shockwave format-Designed and coded Web sites to distribute animations

Master Of Arts (M.A.), Animation

Activities and Societies: Contemporary Animation Society, Sketch Club

Ba, Film And Video: Animation, Studio Art

Activities and Societies: KAFI Cartoon Challenge 2005, Michigan Intercollegiate Honors Band, GVSU Symphonic Wind Ensemble, GVSU Marching.

Previsualization Basics For Animators