Melissa Massingill Email & Phone Number

-Instruct classes and develop tutorials for DreamWorks Animation proprietary software and 3rd party software, including Maya, Adobe Suite, Unix, and DWA's award-winning proprietary animation software Premo.-Mentor new hires, including daily check-in's to ensure material comprehension and tutorials progress.-Develop content for new hire classes as well as.

Oakdale, Minnesota, United States

- Act as liaison between Apple and Geek Squad team, disseminating repair skills and product information.- Certified by Apple in iOS device repair as an Apple Authorized Service Provider. - Chosen personally by store GM to lead as Apple Pro, due to initiative taken in learning and teaching AASP skills, setting up and maintaining Apple workspace, and.

Kalamazoo, Michigan, United States

- Led Geek Squad 413 precinct as an interim Senior, during which time our precinct achieved and maintained a rank in the top 100 of over 1000 stores, reaching 8th, and maintained revenue between 102 and 149% to budget.- Trained and coached technicians to repair and service in accordance with Geek Squad's standards. - Acted as a role model in performing.

Kalamazoo, Michigan, United States

-Diagnose, troubleshoot, and repair client hardware and software, including PC, Mac, and iPhone, to meet clients' definitions of "fixed".- Demonstrate exceptional multitasking ability in a fast-paced repair and customer service environment, often with 30 or more devices checked in at a time. Work on multiple devices simultaneously while also answering the.

Kalamazoo, Michigan, United States

-Run the administrative functions within Geek Squad and manage department communications.-Ensure repairs on-site and at facilities across four states are completed on time. Confirm repair status with techs.-Update clients on repair status via phone, email, and SMS text and record all contact with detailed notes.-Quickly and accurately manage all inbound.

Kalamazoo, Michigan, United States

- Act as the face of Geek Squad, greeting clients and performing basic troubleshooting and diagnosing of their devices to recommend solutions, while being friendly and courteous.- Utilize selling skills to align Geek Squad services with client needs- Exhibit empathy and de-escalation skills in helping clients who may be scared frustrated by their.

Savannah, Georgia, United States

- Act as the face of Geek Squad, greeting clients and performing basic troubleshooting and diagnosing of their devices to recommend solutions, while being friendly and courteous.- Utilize selling skills to align Geek Squad services with client needs- Exhibit empathy and de-escalation skills in helping clients who may be scared frustrated by their.

Allendale, MI

-Instructed Animation I, Animation II, Animation Independent Study, and Film Culture within the NASAD accredited undergraduate Film and Video program.-Designed syllabi, course schedules, and assignments to meet my objectives for each course as well as the goals of the department and university. -Developed rubrics, assessments, handouts, and tutorials..

- Create animations for clients, including web advertisements and animated identity graphics from concept to final in Flash or 3D- Storyboarding for animation and live action-Create all graphics, layout, Flash animation, and HTML code for small business, non-profit, and educational Web sites-Created illustrations for "Audio Systems Technology, Level 1.

Savannah, Georgia, United States

• Contributed to an elite team of Customer Assistants, engaging in profitable customer interactions from greeting to close in all departments of the store
• Served as Financing Guru for the computers department, creating training materials and presentations to educate associates on financing particulars and attachment best practices
• Served as Transactional Agent on weekends, ringing up all computer department sales while attaching additional services, connections, content, and accessories
• Earned Apple Product Professional status in 2011 and 2012
• Contributed to sales team that won the company-wide Achievers contest two consecutive years

Savannah, Georgia, United States

- Assisted customers with returns, price adjustments, order creation and pickup, and financing applications. - Handled escalated customer services needs.- Serviced as a key-holder and front-end leader by opening the store, counting the safe and deposit, handling administrative needs, and supporting and motivating the front-end team.- Excelled as Financing.

Holland, Michigan, United States

- Performed cashier duties and attachment of additional products at the register.- Assisted customers with returns, price adjustments, order creation and pickup, and financing applications. - Actively sought training to perform customer service duties.

Savannah, Georgia, United States

Interned with Professor Troy A. Gustafson. -Created materials and demonstrated traditional animation techniques and the principles of animation to undergraduate students. - Performed daily check-in’s to verify material comprehension. -Assisted with DigiCel Flipbook and capture station use.

Assisted Professor Caitlin Horsmon. -Guided students with Newtek Lightwave 3D during and outside of class. -Presented modeling and texturing techniques using personal projects as examples.-Performed weekly check-in’s to verify material comprehension.

-Designed and animated supportive animations for undergraduate scientific study using Macromedia Flash and Director.-Improved existing animations for Web distribution and converted them from Director projector files to Shockwave format-Designed and coded Web sites to distribute animations

Master Of Arts (M.A.), Animation

Activities and Societies: Contemporary Animation Society, Sketch Club

Ba, Film And Video: Animation, Studio Art

Activities and Societies: KAFI Cartoon Challenge 2005, Michigan Intercollegiate Honors Band, GVSU Symphonic Wind Ensemble, GVSU Marching.

Previsualization Basics For Animators