Melissa Mata

Melissa Mata Email and Phone Number

Senior Product Manager @ MVP Health Care
New York, United States
Melissa Mata's Location
New York City Metropolitan Area, United States, United States
Melissa Mata's Contact Details

Melissa Mata personal email

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Melissa Mata phone numbers

About Melissa Mata

Had I known what engineers and architects were, growing up, I would be one of those today. As luck would have it, I ended up being engineer- and architect-...adjacent. I have approached my career with curiosity from the start. "What will I discover in this new role/project that I will both enjoy and be good at?" Here are a few things that meet both criteria so far.- 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: To me, leadership is simple. Identify opportunities and take action. Be there for the team, but empower and trust them to do what's best. - 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: A natural fit for me. I get to conceptualize and bring to life my vision for a product that solves a big problem. A kid in a candy store? Nay, a Millennial at Starbucks!- 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗲𝗰𝗵: My relationship with software engineering is like those couples who don't speak each other's languages but still somehow make it work. I can read through JavaScript or SQL or Apex code and understand what it is saying. In fact, I write SQL queries every day after a friendly architect gave me a quick walk-through. I will neither confirm nor deny that Google is involved almost every time. Hey, it gets done.- 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: I have a knack for seeing problems that exist now and those that will come later, so I am super fun at parties! Apparently, I never outgrew the stage where kids ask "why?" all day long. "Why do we do this?" "And why like this?" Again, super fun at parties. Call me.- 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴/𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: At some point, people in and around my circle began asking for advice on job-searching, resumes, LinkedIn profiles, job interviews, and managing staff. I noticed I would get the same questions repeatedly, and that there was a need in my community for this kind of advice, so I made myself available. 𝗧𝗟; 𝗗𝗥: I break down processes that don't serve my customers, build new and improved processes and digital solutions they want and love, but I use words instead of computer code. I develop and empower talent, and create fun and productive teams people want to join and stay in. I consult on job-search strategy and staff management. I like Starbucks and I'm fun at parties (one of those is a lie).If any of this intrigues you, please reach out.

Melissa Mata's Current Company Details
MVP Health Care

Mvp Health Care

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Senior Product Manager
New York, United States
Melissa Mata Work Experience Details
  • Mvp Health Care
    Senior Product Manager
    Mvp Health Care
    New York, United States
  • Indeed.Com
    Product Manager
    Indeed.Com Jan 2022 - Mar 2023
    Austin, Texas, Us
    I got to be part of an exciting new team working to improve the effectiveness of the Customer Service team through user-friendly digital experiences on the Salesforce platform.• Led the implementation of 12 Salesforce-based solutions representing up to $15M USD in savings for the Client Success (CS) organization.• Achieved up to 95% efficiency gain for CS representatives by reducing swivel chairs through improved CRM UI design and API integrations. • Managed 4-6 business analysts throughout various project phases, ensuring continued productivity as workload tripled.
  • Fidelis Care
    Manager Of Product Management / Agile Product Manager
    Fidelis Care Nov 2018 - Jan 2022
    Long Island City, Ny, Us
    I owned the product vision and backlog for two Salesforce CRM applications. This involved managing, prioritizing and defining the product backlog so that business stakeholders get value on an iterative basis (and don't take out their pitchforks!)
  • Fidelis Care
    Agile Product Owner
    Fidelis Care Jun 2017 - Nov 2018
    Long Island City, Ny, Us
    Key player in designing a Salesforce-based Customer Relationship Management (CRM) solution to optimize call center processes and reduce errors through an intuitive user interface and automated actions. Primary responsibility: "Member 360" feature.Average call handle time dropped and customer satisfaction increased immediately as a result of adoption of this CRM application. Made business decisions, formulated user stories (technical requirements) and prioritizeddevelopment of functionality for all eight lines of business.
  • Fidelis Care
    Quality Assurance Supervisor
    Fidelis Care May 2015 - Nov 2018
    Long Island City, Ny, Us
    Managed a team of 21 employees, 10 of them remotely, fostering a supportive and teamwork-based environment across three regional offices.Selected by senior leadership to be Product Owner in an Agile Scrum team, developing a Customer Relationship Management (CRM) application on Salesforce.Overhauled the existing audit programs for two functional areas, leading to a 50% increase in the team's output within the first month.Designed and led the development of the Member Services Wiki page, the most comprehensive knowledge base in the organization. Devised and deployed a system for continually training and testing call center associates on their compliance with the requirements of Article 44 of the Public Health Law, leading to a 100% passing state audit result.Awarded the Gold CARE award by the organization's executive team.
  • Fidelis Care
    Quality Improvement Specialist
    Fidelis Care Apr 2014 - May 2015
    Long Island City, Ny, Us
    Launched and maintained the Member Services intranet page; a central knowledge base that allowed for quick access to all call center resources. The first of its kind in the department and used as a model for other departments in the organization.Established a process to ensure call center staff was always informed of upcoming changes and outgoing communications.Revamped and improved all process documentation across all lines of business and created new workflows.
  • Fidelis Care
    Member Services Representative
    Fidelis Care Jun 2013 - Apr 2014
    Long Island City, Ny, Us
    Created new forms which were adopted throughout the call center. This improved the accuracy of information sent to providers.Assisted with new-hire training and served as a SME.Created the first documented workflows for several special projects.
  • State Farm Agent
    Customer Service Representative
    State Farm Agent Jun 2010 - Dec 2012
    Bloomington, Il, Us
    Created the first new-hire manual, which reduced training time by several weeks.Revamped the client-information e-file system.

Melissa Mata Skills

Leadership Facets Sharepoint Salesforce.com Employee Engagement People Management Interview Preparation Agile Project Management Insurance Training And Development User Experience People Development Data Analysis Political Science Jira Mock Interviews Crm Business Analysis Agile Methodologies Career Development Coaching Translation Resume Writing Scrum Process Improvement Visio Customer Relationship Management Quality Assurance Management Coaching Microsoft Office Career Counseling Salesforce.com Implementation Microsoft Excel Academic Writing Cross Functional Team Leadership Hp Application Lifecycle Management Critical Thinking Product Management Linkedin Training Foreign Languages Salesforce.com Administration Project Planning Business Process Improvement Sql Latin American Studies Politics Problem Solving Healthcare Industry Conflict Resolution Research Written Communication Resume User Stories Grammar Confluence Linkedin Spanish

Melissa Mata Education Details

  • Western Governors University
    Western Governors University
    It Management
  • Centene University
    Centene University
    Safe Product Manager/Product Owner (Popm)
  • Moravian University
    Moravian University
    Bachelor Of Arts - Ba

Frequently Asked Questions about Melissa Mata

What company does Melissa Mata work for?

Melissa Mata works for Mvp Health Care

What is Melissa Mata's role at the current company?

Melissa Mata's current role is Senior Product Manager.

What is Melissa Mata's email address?

Melissa Mata's email address is mm****@****eed.com

What is Melissa Mata's direct phone number?

Melissa Mata's direct phone number is (816) 943*****

What schools did Melissa Mata attend?

Melissa Mata attended Western Governors University, Centene University, Moravian University.

What skills is Melissa Mata known for?

Melissa Mata has skills like Leadership, Facets, Sharepoint, Salesforce.com, Employee Engagement, People Management, Interview Preparation, Agile Project Management, Insurance, Training And Development, User Experience, People Development.

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