Melissa Mata Email and Phone Number
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Had I known what engineers and architects were, growing up, I would be one of those today. As luck would have it, I ended up being engineer- and architect-...adjacent. I have approached my career with curiosity from the start. "What will I discover in this new role/project that I will both enjoy and be good at?" Here are a few things that meet both criteria so far.- 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: To me, leadership is simple. Identify opportunities and take action. Be there for the team, but empower and trust them to do what's best. - 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: A natural fit for me. I get to conceptualize and bring to life my vision for a product that solves a big problem. A kid in a candy store? Nay, a Millennial at Starbucks!- 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗲𝗰𝗵: My relationship with software engineering is like those couples who don't speak each other's languages but still somehow make it work. I can read through JavaScript or SQL or Apex code and understand what it is saying. In fact, I write SQL queries every day after a friendly architect gave me a quick walk-through. I will neither confirm nor deny that Google is involved almost every time. Hey, it gets done.- 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: I have a knack for seeing problems that exist now and those that will come later, so I am super fun at parties! Apparently, I never outgrew the stage where kids ask "why?" all day long. "Why do we do this?" "And why like this?" Again, super fun at parties. Call me.- 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴/𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: At some point, people in and around my circle began asking for advice on job-searching, resumes, LinkedIn profiles, job interviews, and managing staff. I noticed I would get the same questions repeatedly, and that there was a need in my community for this kind of advice, so I made myself available. 𝗧𝗟; 𝗗𝗥: I break down processes that don't serve my customers, build new and improved processes and digital solutions they want and love, but I use words instead of computer code. I develop and empower talent, and create fun and productive teams people want to join and stay in. I consult on job-search strategy and staff management. I like Starbucks and I'm fun at parties (one of those is a lie).If any of this intrigues you, please reach out.
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Senior Product ManagerMvp Health CareNew York, United States -
Product ManagerIndeed.Com Jan 2022 - Mar 2023Austin, Texas, UsI got to be part of an exciting new team working to improve the effectiveness of the Customer Service team through user-friendly digital experiences on the Salesforce platform.• Led the implementation of 12 Salesforce-based solutions representing up to $15M USD in savings for the Client Success (CS) organization.• Achieved up to 95% efficiency gain for CS representatives by reducing swivel chairs through improved CRM UI design and API integrations. • Managed 4-6 business analysts throughout various project phases, ensuring continued productivity as workload tripled. -
Manager Of Product Management / Agile Product ManagerFidelis Care Nov 2018 - Jan 2022Long Island City, Ny, UsI owned the product vision and backlog for two Salesforce CRM applications. This involved managing, prioritizing and defining the product backlog so that business stakeholders get value on an iterative basis (and don't take out their pitchforks!) -
Agile Product OwnerFidelis Care Jun 2017 - Nov 2018Long Island City, Ny, UsKey player in designing a Salesforce-based Customer Relationship Management (CRM) solution to optimize call center processes and reduce errors through an intuitive user interface and automated actions. Primary responsibility: "Member 360" feature.Average call handle time dropped and customer satisfaction increased immediately as a result of adoption of this CRM application. Made business decisions, formulated user stories (technical requirements) and prioritizeddevelopment of functionality for all eight lines of business. -
Quality Assurance SupervisorFidelis Care May 2015 - Nov 2018Long Island City, Ny, UsManaged a team of 21 employees, 10 of them remotely, fostering a supportive and teamwork-based environment across three regional offices.Selected by senior leadership to be Product Owner in an Agile Scrum team, developing a Customer Relationship Management (CRM) application on Salesforce.Overhauled the existing audit programs for two functional areas, leading to a 50% increase in the team's output within the first month.Designed and led the development of the Member Services Wiki page, the most comprehensive knowledge base in the organization. Devised and deployed a system for continually training and testing call center associates on their compliance with the requirements of Article 44 of the Public Health Law, leading to a 100% passing state audit result.Awarded the Gold CARE award by the organization's executive team. -
Quality Improvement SpecialistFidelis Care Apr 2014 - May 2015Long Island City, Ny, UsLaunched and maintained the Member Services intranet page; a central knowledge base that allowed for quick access to all call center resources. The first of its kind in the department and used as a model for other departments in the organization.Established a process to ensure call center staff was always informed of upcoming changes and outgoing communications.Revamped and improved all process documentation across all lines of business and created new workflows. -
Member Services RepresentativeFidelis Care Jun 2013 - Apr 2014Long Island City, Ny, UsCreated new forms which were adopted throughout the call center. This improved the accuracy of information sent to providers.Assisted with new-hire training and served as a SME.Created the first documented workflows for several special projects. -
Customer Service RepresentativeState Farm Agent Jun 2010 - Dec 2012Bloomington, Il, UsCreated the first new-hire manual, which reduced training time by several weeks.Revamped the client-information e-file system.
Melissa Mata Skills
Melissa Mata Education Details
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Western Governors UniversityIt Management -
Centene UniversitySafe Product Manager/Product Owner (Popm) -
Moravian UniversityBachelor Of Arts - Ba
Frequently Asked Questions about Melissa Mata
What company does Melissa Mata work for?
Melissa Mata works for Mvp Health Care
What is Melissa Mata's role at the current company?
Melissa Mata's current role is Senior Product Manager.
What is Melissa Mata's email address?
Melissa Mata's email address is mm****@****eed.com
What is Melissa Mata's direct phone number?
Melissa Mata's direct phone number is (816) 943*****
What schools did Melissa Mata attend?
Melissa Mata attended Western Governors University, Centene University, Moravian University.
What skills is Melissa Mata known for?
Melissa Mata has skills like Leadership, Facets, Sharepoint, Salesforce.com, Employee Engagement, People Management, Interview Preparation, Agile Project Management, Insurance, Training And Development, User Experience, People Development.
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