Melissa Mc Cutchen Email & Phone Number

Bloomington, Minnesota, United States

• Singled out by superiors for promotion to the Front-End Supervisor position at the Roseville, MN location, accepting additional HR and training responsibilities upon transfer to the Bloomington, MN location in August 2018.• Oversee and coordinate front end retail operations of a premier wine and spirits retail outlet, inspiring sales and training teams to create ownership opportunities.• Establish a customer-centric culture of communication, with a vigorous focus on customer satisfaction and loyalty.• Energetic leader and liaison between the store team, local and regional management, identifying new opportunities to realize paramount sales, ensuring maximum profitability.• Ensure store performance exceeds corporate objectives and growth through diligent management of internal operations, executing weekly audits of cashier's transactions, rewards sign-ups and on-going rewards usage.• Accountable for scheduling and interviewing new team members, conducting thorough initial orientation and effective continuous team development.• Instrumental in leading efficiency improvements by using creative techniques, solid inventory and supply ordering management, quality systems and cost reductions. • Overcame numerous challenges throughout the pandemic, implementing innovative solutions to inventory flow and customer and employee health and safety guidelines as a member of the shrink and safety team.• Maximize in-store product placement utilizing advanced visual merchandising, resulting in increased sales by gaining additional presentation area and developing creative cross-selling opportunities.

Roseville, Minnesota, United States

• Demonstrated ability to thrive in a fast-paced environment, maintaining a calm demeanor during peak store hours, intently listening to customer challenges, offering swift, positive solutions.• Enabled positive relationships with customers, assuring product satisfaction and enhanced customer experiences.• Leveraged knowledge of entire line of company products to provide highest levels of customer service, assuring customer confidence.• Created strong business relations with vendors, communicating customer product requests, proposing solutions to meet customer expectations.• Developed store performance improvements by using creative merchandise display techniques and solid inventory management, ensuring maximum customer traffic and sales.

Brooklyn Park, Minnesota, United States

• Cultivated relationships with new customers to achieve sales objectives and provide insight into products, features and options.• Illuminated path to success, establishing a consultative, value-focused customer service approach, ensuring an enhanced customer experience resulting in significant repeat and referral business.• Continuously improved sales through rigorous customer follow-up, engaging in knowledgeable conversation concerning finances and credit and merchandise selections based on customer needs.• Served as liaison between customers, store personnel, management and diverse internal departments.

Champlain, Minnesota, United States

• Always willing to accept additional responsibilities, swiftly promoted from host to bartender/server, to shift lead, assuming responsibilities of manager on duty during shift.• Orchestrated a positive environment for employees and customers by implementing proven company in-depth training plans and providing congenial customer experiences.• Provided a clean, safe environment for customers and employees alike, fostering positive reinforcement to team members and resulting in timely and accurate service to customers.

Blaine, Minnesota, United States

• Administered all aspects of front desk responsibilities in an active lodging accommodations environment.• Employed best-in-class customer service skills, meeting and exceeding Choice Hotels International standards.• Accomplished at addressing special requests, generating new reservations, preparation of billing, completing transactions and verification of financial data.

Minneapolis, Mn

I am responsible for setting up and servicing new accounts for the natural channel, including supplements, minerals, vitamins, functional treats and whole body care products for dogs, cats and horses.