Melissa Mccarthy Email & Phone Number

Answer telephone enquiries regarding show information, ticket prices and policies.Prepare show reports to compare previous week/year salesPrepare monthly newsletter highlighting upcoming events, linking to relevant show information and pricingResearching new clientelle via outbound calling and emailsCreating invoices/deposit receipts/final receipts and emailing to clients in a timely mannerUpdating promotional material as prices and policies… Show more Answer telephone enquiries regarding show information, ticket prices and policies.Prepare show reports to compare previous week/year salesPrepare monthly newsletter highlighting upcoming events, linking to relevant show information and pricingResearching new clientelle via outbound calling and emailsCreating invoices/deposit receipts/final receipts and emailing to clients in a timely mannerUpdating promotional material as prices and policies changeMaintaining social media sites (facebook, twitter, pinterest) Show less

Toronto, Canada Area

• Perform an average of 100 outbound calls daily to past clients. Resulted in an average of $2000 worth of sales weekly• Reach out to dormant or prospect clients through an autodialer Resulted in ensuring our data base is kept up to date and past clients are acknowledged• Enter new orders of promotional items with accurate information and directions to be verified. Attention to detail has resulted in a low level of customer complaints.

Sold $20,000 in tickets monthly by way of 1,200 inbound and 800 outbound calls.Surpassed $1 million in single ticket sales within the first 16 months.Recognized as the top salesperson by reaching $45,000 in monthly sales (March 2011)Championed a new revenue stream through the successful launch of the <30CAP Program. Sold >2,000 tickets per season through special event performances.Orchestrated 10 <30CAP events through sponsorships and logistic management.… Show more Sold $20,000 in tickets monthly by way of 1,200 inbound and 800 outbound calls.Surpassed $1 million in single ticket sales within the first 16 months.Recognized as the top salesperson by reaching $45,000 in monthly sales (March 2011)Championed a new revenue stream through the successful launch of the <30CAP Program. Sold >2,000 tickets per season through special event performances.Orchestrated 10 <30CAP events through sponsorships and logistic management. Conducted market research to expand the client-base. Resulted in 300 tickets sold monthly to new clients. Show less

Led a team of 14 Ushers to manage the theatre’s operation.Trained, hired and mentored employees to improve their capability.Ensured a positive guest experience. Received high satisfaction scores from the 600-1,100 guests in each performance.Maintained the financial records and inventory management.Responsible to ensure vendor commissions were accurately collected and reported. Cafe at The Music Hall, Manager 2008 Led a team of six baristas to serve… Show more Led a team of 14 Ushers to manage the theatre’s operation.Trained, hired and mentored employees to improve their capability.Ensured a positive guest experience. Received high satisfaction scores from the 600-1,100 guests in each performance.Maintained the financial records and inventory management.Responsible to ensure vendor commissions were accurately collected and reported. Cafe at The Music Hall, Manager 2008 Led a team of six baristas to serve customers.Resulted in baristas learning an assembly line systems to raise customer satisfaction.Monitored and maintained an appropriate level of inventory.Reduced wastage while ensuring sufficient inventory levels, through effective forecasting.Implemented daily specials to improve profitability.Created an offering that served as an upsell opportunity by analyzing customer trends. Show less

Sold tickets in a fast-paced environment.Processed tickets quickly while being recognized as being highly accurate. Executed cross promotions to increase sales of upcoming events.Resulting in positive feedback for York University due to higher than expected sales.