Formally recognized as Lead Server with responsibilities for overseeing restaurant opening /closing, coaching and mentoring new servers, company policy and procedures as well asconveying food service regulations. Frequently assist team members during rush periods. Actively assists management with ongoingmarketing opportunities to assure new business opportunities will achieve strategic goals. In charge of casual dining food service operations, customer service and product up-selling.Customer mix comprised of local community as well as national and international tourists.

Served as the primary point of contact for Account Managers, Providers, HR, Marketing, and Operations. Responsible for monitoring sales reports and creating analytics for upper management and sales force. Hosts weekly training calls to ensure that Account Managers receive current clinical and sales information. Served as conflict resolutions liaison for Sales and Operations to ensure providers, customers and sales personnel are properly serviced. Maintained current sales force roster for Account Managers nationwide and recruited new sales professions while maintaining a current career page. Worked closely with compliance to ensure all employees are in line with current pharmacy regulations. Responsible for creating and maintaining sales force incentive programs as well as reporting results and discrepancies to the finance department. Created and maintained promotions spreadsheets and bonus tracking. Responsible for shipping and tracking tradeshow materials to destination for sales force. Communicated with outside marketing vender to ensure the sales force was approved and received proper promotional and business materials.

Supervised opening / closing, coaching and mentoring new servers, relating company policy andprocedures, assisting colleagues during rush periods to foster / promote teamwork whileproviding exceptional service and guest dining experience. Left employment as an eligible employee of merit for rehire, having had to relocate out of statedue to unexpected family requirements at that time.

Lead server and Bartender with responsibility for overseeing opening / closing, coaching andmentoring new servers, conveying and affirming company policy and procedures, ensuringhighest client and member satisfaction.Booked and organized Banquets and Events, acted as client event satisfaction liaison. Generated new revenues through Club, Food & Beverage membership.Toured potential members through facilities and highlighting key points of interest/benefit.Assisted colleagues during rush periods to foster teamwork and provide the highest caliber ofservice for our guests' dining experience.

Coordinated daily operations to create excellent customer service, including scheduling, inventory control, employee review and scheduling. Facilitated all requirements for new hire and employee retention, including interviewing, employment verification, new hire orientation, maintain employee files and coordinate new hire responsibilities with managers.