Melissa Mcpherson Email and Phone Number

Facilitate communication across global cross functional teams from material supply, manufacturing, engineering, quality, product management and sales to ensure key results are achieved over the product life cycle. Plan and execute multiple projects within customer support and delivery to support vision, strategy, and enhance internal and external customer experience: - Led global green belt project to provide visibility to all tender demand. - Create, standardize, and implement processes. Utilize best practices to ensure consistency, improve operational efficiencies and effectiveness. - Drive process improvements and coach teammates on the continuous improvement process, tools, and methodology utilizing experience from previous companies. - Facilitate and train facilitators to lead capacity planning meetings to mitigate constraints across all functions. Develop and establish relationships with key leaders within divisions, functions, operational units, and global and regional product management to understand requirements and needs of the business. Lead activities such as project management, product launches, forecast implementation and business planning.Leverage global experience to manage six manufacturing related to supply chain, product life cycle, and forecast system changes from thirteen global product managers in Sharepoint and Oracle. Proficient product knowledge of product availability to lead bi-weekly global cross functional product manager, operations, finance, purchasing, marketing, and sales leadership meetings. Manage product customer ordering restrictions. Coordinate capacity constraints (material, equipment, and resource) from procurement and manufacturing teams to impact on product management and sales. Maintain a strong understanding of sales and marketing strategy for a well rounded view of the business.

Internal Audits and Environmental Monitoring - Manage the internal audit system. Develop audit schedule, plans, checklists, and reports. Perform risk assessments and communicate results to the organization. Prepare audit files for external audits. Successfully completed two external audits with zero findings. - Share and discuss audit findings and risks with global internal audit team. - Manage Environmental Monitoring system. Order media, maintain sampling equipment, and incubate and enumerate plates. Perform viable and non-viable monitoring weekly and monthly: RO water, CMA water, air and surface, and compressed air samples. Prepare annual environmental summary including SPC, Histogram, and Scatterplots. - Pull Bioburden samples and ship for external testing. - Release loads for EO, Steam, and Gamma sterilization. - Develop job aids to train and streamline administrative processes. Examples include: Receptionist, HR Administrative Assistant, and Quality Assurance responsibilities. - Volunteer in Document Control department by preparing, scanning, and reviewing permanent files.

Supported Director of Global Supply Chain Operations Dell North CarolinaOptimized calendar for Director and Senior Managers, organization charts, activities calendar, distribution lists, assisted teams with internal and external meetings, and travel and expense reports.Utilized Lean and BPI improvement processes to save $1,500,000 in expense and $40,000 in cell phones/radios over the past two years.Managed and supported Human Resources administrative systems in HRIS including personnel records, plant closure records, wage garnishments, and payroll and benefits information.Procured and managed all office supplies, purchase orders, records keeping for multiple sites, and office space through the use of 5S tools. Reconciled all purchasing card expenses electronically. Arranged and executed off-site employee and leadership events together with business and non-business events.Facilitated staff meetings containing presentations, live meetings, conference calls, and posted typed notes on local shared space.Organized community involvement, winning culture, and employee appreciation events.

Enhanced communication through the development of spreadsheets, newsletters, student and teacher handbooks, agendas, presentations, and notices.Managed invoices using QuickBooks, balanced and reconciled statements, prepared deposits, issued purchase orders and check requests.Prepared and finalized Tennessee Achievement Tests.Maintained substitute list and daily attendance report for central office, affidavits, Title I documentation, and blank forms.Procured all office supplies and items for special events.Administered education plans, assisted teachers, and managed behavior of children as a substitute.

Managed Pringles Administrative SystemsDeveloped and trained teams on tools for Administrative and Support Lean methodology processes for all global locations. Reduced effort loss, inventory, and space elimination by $2,010,000 over a six year period.Reduced administrative support by two technicians resulting in a cost savings of ~$80,000 per year through the development of work processes for the management of the technician HR Systems. Procured all office supplies, and distributed confidential and emergency communications to 18 managers and 350 technicians.Managed expense report audits, distribution of confidential mail, manufacturing and administrative forms and team notes.Coordinated catering for internal and external events, and troubleshooter for all office equipment.