Melissa Mechaelsen Email & Phone Number

Clive, Ia, Us

West Des Moines, Iowa, United States

Serve as a trusted advocate, consultant, and primary point of contact for assigned client stakeholders and a liaison between the client and internal team(s) from the point of program implementation through renewal. Continuously work to understand and lead the effective delivery of sold Customer Solutions, Employee Experience and Incentive solutions, keeping the perspective of the client at the forefront of all decisions.Model and maintain a positive, proactive tone and mindset among internal teams, anchoring to the goal of creating solutions for clients. Help teams focus on a “what we can do” mindset. Keep internal and external stakeholders well-informed on progress of monthly/quarterly/ annual initiatives and ensure ongoing alignment. Lead course-correction and/or re alignment efforts when needed.

United States

Serve as primary point of contact for Clients to effectively to support successful program delivery. Develop best practices in many aspects of a portfolio team such as program planning, execution and tracking of project deliverables and tasks, mapping candidates to sold client roles, and track risks and issue that arose across teams to ensure project were on track and on budget. Ensure when change management process occurred, proper communication was effectively delivered across teams, as well as host a series of bridge calls for learning and development. Support account Commercial Team by managing opportunity timelines, assess budgets, and maintain key stakeholder relationships.Support project management and client-facing tasks across multiple Application Outsourcing contracts on a high-profile client account. Create cohesive onshore oversight by occupying both an internal delivery management and external client management role. Manage both onshore and offshore team members in order to ensure delivery timeliness and task completion.

United States

Facilitated meetings with key business stakeholders to understand dependencies, risks, and issues in preparation for a transition from the mainframe system. Collaborated client C-suite leaders to manage scope change. Instrumental lead role facilitating a post-migration “war room” meeting with business stakeholders to track and formulate solution options for identified issues. Managed status reports and integrated project milestones to determine how timeline changes would impact overall program delivery. Effectively communicated changes to leadership in order to mitigate potential risks.

United States

Responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Develop and execute activities related to end-to-end program/project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively manage work across different workforces if needed, monitor and report on execution of deliverables through all program/project phases. Responsible to ensure overall quality of the project and act as the escalation point of contact. Facilitate deliverable reviews and quality management process to ensure timeliness of development, review, and submission.Manage resource planning including onboarding, offboarding, and compliance. Work closely with Contracts management to deliver all agreed upon products. Implement and maintain various project management plans. Update and maintain status reports for upper management.

Des Moines, Iowa Area

Initiate, plan, and execute internal project work for client interactive. Multi-tasking while dealing with systems, processes and people. Creating and maintaining strong relationships across the organization and being main face of new resources and exiting resources.Maintain resource rosters, track compliance, and manage all assigned assets to our program. Develop training material and host meetings/presentations when needed for a large group.

Bachelor Of Arts (B.A.), Interdisciplinary Studies In Sociology And Psychology

General Studies