Retail Manager overseeing all aspects of retail sales for Luxury Builder and Interior Design Services. Specializing in operations and fiscal management, POS, staffing, merchandising, sales, marketing, buying, fulfillment for brick and mortar and online retail operations.

Responsible for day to day operations. Manage all merchandising and sales aspects of gift and floral boutique, including buying, marketing, social media, customer care, employee hiring, training and management, claims, inventory and merchandising. Negotiate with national and local vendors as well as buy at several gift and apparel markets annually.

Established seasonal business focusing on specialty items from the world market of handmade textiles from micro enterprise women co-ops. Execute 10 traveling trunk boutiques that achieve profit growth 20% annually. Produce a holiday market showcasing 30 local artists, achieving 300% growth in 5 years. Perform all aspects of running a small business and mentor local artists via business plans and sales planning.

Sales and operations manager of $1 million annual sales gift business. Managed day to day store operations, customer retention, marketing, new business, buying, promotion and employee sales training. Achieved 30% growth during a recession. Implemented online and social networking marketing channels for company.

Directed marketing, sales and client training for customs and trade online reference library. Oversaw management and acquisition of 650 accounts, totaling $1.5 million in annual revenue. Hired, trained and managed a sales staff of five. Developed and implemented comprehensive sales training program for new hires. Formulated sales plan, commission structure and quota/performance measures. Organized and represented 15 annual trade shows, conferences and sponsored events. Achieved 90 percent customer renewal and 20 percent new account growth rate. Conducted business with Adobe, Outlook, Oracle Small Business Suite and WebEx.

Supervised sales and marketing for international trade software, CUSTOMS Info. Brought in 300 new accounts, equal to 40% annual growth for four consecutive years. Oversaw sales and marketing efforts, contract negotiations and account management functions. Wrote and implemented user training guides, sales documents and product proposals. Proficient with Folio, Access, QuickBooks and the Microsoft Office Suite.

Facilitated Total Quality Management (TQM) through workshops and process analysis to improve production processes. Instructed workshops on teambuilding, communication, meeting efficiency, conflict resolution, TQM and diversity. Designed and taught Train-the-Trainer Certification at