Collaborate with 8 members of the Kronos technology team to continuously improve product services. Coordinate cross-functionally with developers for payroll interface updates and Legal and HR teams to ensure system configuration compliance. Execute multiple system upgrades and manage 6+ enterprise-wide improvement projects from end to end, designing on-prem and cloud solutions to satisfy the needs of diverse users and interconnected systems.🔴 Increased efficiency and saved $1M via 2 major optimized labor scheduling rollouts, leading support and configuration for customer service teams in 450+ locations and adding 7 new departments for 500+ US and Ontario locations.🟠 Single-handedly oversaw the Whole Foods Timekeeping module supporting 95K+ global team members for 2 years, setting a high standard of excellence and identifying continuous improvement opportunities.🟡 Capably managed 5+ concurrent company-wide implementations, including overnight shift differentials, hazard pay, and reconfiguration and standardization of holiday pay, day divides, and meal and rest automated break placements. 🟢 Fostered strong relationships and good communication across various stakeholders to successfully deliver Scheduling Attestation (SAE) module rollouts for 31 locations spanning Chicago, Philadelphia, Seattle, and Oregon, providing full lifecycle project management and support.Technology Utilized: Kronos WFC versions 7 and 8: Timekeeping, 4500/InTouch clock configuration and management, Attestation Toolkit (ATK), Scheduling Attestation (SAE), Advanced Scheduling, and Setup Data Manager (SDM); QA Complete; QTest; Tidal; Oracle SQL Developer; Jira; Rally; Core FTP; Filezilla; Workday; IT Toolkit Change Control system; SharePoint; Microsoft Office suite; Service Now and Service Manager ticketing systems; Waterfall and Agile methodologies.

Promoted to oversee configuration and administration of the Kronos system for 80K+ users enterprise-wide. Served as the business partner for Kronos and Workday technology teams to develop requirements, work through solutions, and test system changes for PeopleSoft, Kronos, and Workday implementations.🔵 Played a crucial role in the PeopleSoft to Workday HR system implementation, spearheading second-tier support for 24 UK and Canada locations that later rolled out to 400+ US locations.🟣 Cultivated important relationships with 10 regional business partners, including creating a data-driven support plan and drafting a Service Level Agreement for Workday.🟤 Reduced employee pay issues 10% by introducing improvements to automate and audit processes and collaborating effectively with NGA, our third-party payroll provider, to test 3 payroll export files for the UK and Canada.⚫ Championed full compliance with state and federal guidelines while improving services for users, such as instituting a SOX-compliant SharePoint form for Kronos user access requests that included user training and resource documents.🔴 Drove quality project outcomes while maintaining tight timelines for the first US Workday payroll, leading the 7-member payroll team in loading Kronos pay files into Workday.Technology Utilized: Kronos WFC version 6; Core FTP; PeopleSoft; Workday; IT Toolkit Change Control system; Guardian I-9 system; Microsoft InfoPath 2010; SharePoint; Microsoft Office suite; custom HR Dashboard.