Melissa Merier Email & Phone Number

Georgia, United States

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Tokyo, Jp

IT Help Desk Analyst working on contract in hospital and government contracts handling user management and computer management in Active Directory, detailed ticket handling in ServiceNow, Google Administrator and Group Management, printer mapping, drive mapping, RSA SecurID management and token conversion.

Florham Park, New Jersey, Us

Tier 1 Technical Support working on contract for a major consumer electronics company handling password resets, account recovery, connectivity issues with bluetooth or wi-fi, application problems, navigating iOS and iCloud across multiple devices, and billing.

Aiken, Us

Scheduled and dispatched service calls, reviewed service calls and closed, exported to QuickBooks and edited for accuracy, sent invoices to customers, compiled tracking spreadsheets, issued purchase orders, entered receivables and invoices into QuickBooks, calculated timecards for temp workers and sent, ran errands.

Florham Park, New Jersey, Us

Tier 1 Technical Support working on contract for a major consumer electronics company handling password resets, account recovery, connectivity issues with Bluetooth or Wi-Fi, application problems, navigating iOS and iCloud across multiple devices, setting up service options and making appointments, and billing.

Irving, Texas, Us

Administrative support for pipefitter superintendents for TI4 at Vogtle, footage progress report, tracking attendance, collecting safety paperwork, log in/log out tool from office, maintaining forms and copies for general foremen and foremen.

Augusta, Ga, Us

Lead for seasonal customer support team in email, chat, and phones. Assisted customer support in answering client emails, chat, and phone calls on use of TaxSlayer.com for self-preparation of taxes. Reviewed emails in holding pen, watched chat interactions, and listen in on phone calls. Informed and guided my team through daily issues and helped troubleshoot difficult accounts.

Knoxville, Tn, Us

Entered daily time cards into Excel spreadsheet, scanned, keyed into Payroll app on tablet, and recapped at the end of the week. Issues, processed, and consolidated purchase orders for materials and equipment. Coded, scanned, and keyed credit card receipts into Comdata. Maintained detailed and accurate correspondence files and HR files. Reported efficiently from the job site to the corporate office.

Charlotte, Nc, Us

Processed daily timesheets, including per diem and recapping at the end of the week. Processed purchase orders for materials and equipment. Ensured accurate receiving and documentation of all materials and equipment ordered. Maintained detailed and accurate correspondence files. Assisted with safety training and documentation. Updated and maintained all HR documentation for a crew of 100+ individuals. Payroll entry into COINS OA system. Reported efficiently from the job site to corporate office on all aspects of human resources, time records, and purchase orders.

Alpharetta, Ga, Us

Offered technical support for affiliates with internet, cable television, and VoIP services. Maintained a professional and friendly rapport with customers over the phone while assisting with their connection issues. Offered vast experience and knowledge to customers from virus protection to the best way to run their home network. Maintained accurate call logs and reported effectively back to supervisor.

Windsor, Gb

Maintained a customer database of approximately 200 customers, including 5 major distributors and their branches. Processed price quotes on demand and annual quotes. Finalized sales and made shipping arrangements. Followed up with communication and shipment tracking information. Maintained customer correspondence files and other vital information. Handled complaints and implement corrective actions to appease customers.

Windsor, Gb

Maintained 130+ quality assurance manuals with company policies and procedures. Assisted with ISO 9000 and CICS audits. Assisted with the implementation of the corrective action database and updating on a regular basis. Controlled the UL labels and distributed when needed. Maintained the calibration database and issued calibration worksheets when needed.

Worked with many specialized OA programs to build cost-effective truckloads for shipping various catalogs to postal facilities. Projected job completions and reported to the customer. Ordered and tracked LTL shipments. Ordered and tracked over the road trucks. Maintained customer database of catalog printing and distributing. Maintained job jackets for each new job and prepared final count upon job completion.

Maintained three-line telephone system. Directed calls and took messages. Maintained work order files. Prepared preventive maintenance packages. Calculated attendance. Typed memos and letters. Opened and sorted mail. Ran errands. Ordered parts and supplies needed by maintenance department. Took meeting minutes and distributed to appropriate departments.

Certificate, Office Specialist Certificate

High School/Secondary Diplomas And Certificates