Maintain Super User status within SAP ByDesign to provide internal support for the team in all work centers and functions of the software. Upgrade and support ERP software systems to increase process efficiency and transparencyWork with cross functional departments to gather all the data related to current manufacturing, supply chain, maintenance and finance processesAnalyze all current business functions to identify opportunities for system improvementsProvide project risk analysis and mitigation planningPerform project management duties to control all phases of the project lifecycleEngage senior subject matter experts and operation leaders in process improvement initiativesManage improvement projects from conception to execution to ensure on time, on budget with mitigated riskEnsure user acceptance testing meets all department and cross-department requirementsPerform time study to collect data post implementation to report improvements to senior management at the end of the projectFacilitate and execute training and communication plan with SME to train employees on new processesConduct training needs analysis to meet business needs and assist in developing and providing training materials and standard operating proceduresPartner with enterprise operations to reinforce consistent process executionOversee creation of custom reports and all BI reporting initiativesMonitor system changes and analyze impacts on business requirements

My goal was to maximize CCI’s growth and profitability while leading and managing all company operational functions; providing overall direction and guidance to the operational activities of the organization. I developed and initiated policies and procedures between the different departments, while managing the workflow through SAP. I also planned the use of materials and human resources in a variety of business practices. This included implementing potentially profitable short and long term programs and processes to optimize work flow. It was my responsibility to control budget spending, labor efficiency, material efficiency, new areas of technology, and customer service efficiency. Key Points included:Maintained Super User status within the SAP ByDesign system, managing and monitoring all work centers for accuracy and efficiency. Provided support and created SOPs for the team to utilize the system in the best way possible.Reviewing overseas operations and financials on a weekly basis with global affiliate companies including locations in the UK and GermanyConducted monthly team and weekly departmental management meetings to communicate insights for advancing shared organizational goals.Managed all purchasing and key supplier relations, while maintaining inventory for high-profile customer and large distributor accountsDirectly managed key customer relationshipsManaged inventory with a focus on optimal stock replenishment levels.Assisted in the 2016 company-wide operations relocation due to successful business expansion from 24,000sq-ft facility to 69,000sq-ft facilityTrained and assisted in implementing new departmental-wide software transition in 2014 and again in 2018 with SAP ByDesign.Traveled worldwide to maintain relationships with affiliated companies, key customers, and key vendors. Locations included many countries within Asia and EuropeHelped to maintain growth in sales per year

Assisted in the developmental process of establishing the different departments. Developed and maintained policies and procedures for the warehouse and front office. Handled all purchasing and quality assurance checks from major vendors. Managed inventory.

Answered phones and directly assisted customers with product needs. Developed the branding and corporate identity initiatives to include maintaining the company web site, maintain cataloging, taking product pictures, and dispatching press releases. Attended all events and managed the Competition Clutch, Inc. booth directly interacting with customers and racers. Reviewed and managed sponsorship applicants.

Directly managed packaging, shipping, and receiving. Entered customer orders into the Competition Clutch, Inc. software system. Managed the daily orders through the workflow process.