Melissa Michael Email & Phone Number

Austin, Texas Area

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• Maintain professional and friendly relationship with nearly 1000 residents by handling a variety of day-to-day questions and issues as well as hosting resident events to improve their sense of community.• Worked with other Leasing team members to improve property occupancy from ~85% to ~95% in just eight months.• Assist in training new team members on leasing strategies, TAA documents, and improving resident retention.• Successfully formed relationships with business owners of the mixed-use community, ultimately leading 35 businesses to offer resident discounts.• Contributed to the property's 2016 budget books by analyzing demographic data, comparable properties' offerings, market trends, and ongoing improvements.

Dallas/Fort Worth Area

•Managed existing accounts while obtaining new business through cold calling and networking. Helped clients meet industry-specific goals with a suite of products including print advertising and digital marketing.• Managed small and medium-sized business accounts with exceptional customer service.• Consistently met and exceeded monthly sales goals.• Attended networking events to increase brand recognition and interact with potential and current clients.• Visited local businesses on a consistent basis to increase awareness of and sell available services.• Handled organization and communication of sponsorships for non-profit organizations and community events.• Worked extensively training new employees on client appointments and in-office organization systems.• Used Zoho CRM to track progress of new leads.

• Transferred to higher volume store due to impressive performance in customer service and exceeding store credit card goals; continued to serve as store Credit Card Captain.• Acted as manager on duty working with a team of 15-20 associates and assisted with all-store meetings, visual merchandising, and associate training. • Networked extensively with clients, including making styling appointments, placing follow-up calls, maintaining a client book, and organizing in-store events for Fashion's Night Out and Ann Taylor's first Chic Makeover Weekend.

• Worked extensively as a stylist to engage with clients and served as assistant to the store's visual merchandising manager helping to execute store sets and maintain the store's visual appeal.

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record